Utilities

Strengthen customer relationships in energy

JD Power helps utilities improve customer experience across billing, outages, and service interactions, strengthening customer satisfaction, trust, and overall service performance.

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Customer Experience Insight

Measure customer satisfaction across billing, outages, and service interactions.

Operational Benchmarking

Compare service performance across utilities and regions.

Engagement and Trust Drivers

Identify what builds customer confidence and brand appeal.

Customer Service

Turn service into a competitive advantage

JD Power helps you improve service performance via customer experience analytics to understand interactions across channels, benchmark performance against competitors, and improve outcomes with the right customer satisfaction metrics.

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Related Insights

Insights

Q3 Household Utility Costs Increase 2.8% vs. 2025, Despite Seasonal Decline in Gas Bills

Average monthly residential electric, gas and water utility bills total $409 in Q3 2026, down 4.4% from Q2 2026, but up 2.8% on annualized basis from Q3 2025

27 October 2026

Press Release

JD Power: Gas Utilities Gain Ground on Business Customer Trust and Transparency

Overall satisfaction among gas utility business customers rises 10 points (on a 1,000-point scale) to 655 in 2026

14 October 2026

Press Release

Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits

Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.