Automotive OEM – Loyalty

Drive Satisfaction, Retention, and Repeat Purchase

Keep customers coming back by improving ownership and service experiences that matter most. This suite helps brands understand satisfaction drivers, EV ownership challenges, service performance, and loyalty behaviors so customers stay engaged long after the sale.

OEM Loyalty Products

Grow Lifetime Value

Maximize satisfaction and loyalty throughout ownership and service.

OEM

Canada Auto Customer Service Index (CSI) Study

Benchmarks satisfaction with dealership service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More Dealer

U.S. Aftermarket Service Index (ASI) Study

Measures satisfaction with aftermarket service providers, offering insights into competitive performance versus dealerships primarily during the post-warranty ownership period. Learn More OEM

Repair Analytics

Warranty benchmarking solution using real repair data to identify issues, reduce costs, and improve product quality and reliability across vehicle components. Learn More OEM

U.S. Automotive Brand Loyalty Study

Measures repeat purchase behavior using real transaction data, providing a comprehensive view of brand loyalty and retention across the automotive market. Learn More OEM

U.S. Customer Service Index (CSI) Study

Benchmarks satisfaction with dealership service visits, combining customer feedback and repair data to provide a complete and timely (monthly updates) view of aftersales performance and customer retention drivers. Learn More OEM, Remarketing

U.S. Vehicle Dependability Study (VDS)

Measures long-term vehicle reliability based on issues experienced by owners, helping manufacturers improve durability, retain value, and strengthen brand loyalty over time. Learn More

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