Industry Performance Benchmarks

J.D. Power rankings are your guide to finding which products or services ranked highest in J.D. Power Consumer Studies. All rankings are based on the opinions of a sample of consumers from a variety of industries who have used or owned the product or service being rated. Click on an industry below and select a study below to view the press release, study details and rankings. 

What is a J.D. Power Award?

J.D. Power Awards provide highest performing companies within our benchmarking studies the chance let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that highest performing brands stand out in the crowd.

How do companies receive approval to use J.D. Power awards? (How are J.D. Power awards given?)

J.D. Power has strict guidelines for advertising claims, and every advertising claim related to a study is reviewed prior to publication to ensure accuracy. Only highest-ranked performers in pre-defined categories are allowed to license the use of J.D. Power awards in advertising. Results are based on measures of customer satisfaction and quality by consumers that are proprietary to J.D. Power. Awards and performance ranking are based on numerical scores, and not necessarily on statistical significance. Our experience indicates that even when small differences occur in the scores of those being measured, these small perceived differences help drive competition in the marketplace, thereby improving product and service quality and driving increases in overall customer satisfaction.

Select an industry below to read available press releases:

Automotive | Financial Services | Healthcare | Home | Insurance | Retail
Senior Living | Telecom, Media & Technology | Travel & Hospitality | Utilities