Third Party Hotel Management Guest Satisfaction Study
Benchmark Third-Party Hotel Management Performance
The Third-Party Hotel Management Guest Satisfaction Benchmark fills a unique niche in the hospitality sector. It measures service quality and gauges performance specifically for third-party operators, separating the operator’s impact from the hotel brand’s.
What It Measures
A Complete View of Third-Party Operator Performance
Guest satisfaction is measured across eight experience factors:
• Arrival and departure
• Guest room
• Food and beverage
• Services and amenities
• Hotel facilities
• Costs and fees
• Guest profiling
• Stay profiling
Includes:
• Aggregation to management company level
• Executive presentation with analysis
• Simulator tool for operations improvements
• Raw dataset and access to JD Power experts
How the Third-Party Hotel Management Study Works
• Based on the Hotel Guest Satisfaction Index Study
• Targets guests who stayed in branded North American hotels
• Targets stays from the past 30 days
• Guests must verify the property they stayed at
• Data aggregates up to the management company level
2026 Results & Press Release: September 2, 2026
Core Strengths
Focus Exclusively on Operator Impact
• Measure service quality driving guest satisfaction across properties
• Benchmark guest satisfaction against other third-party operators
• Identify strengths, weaknesses, and opportunities via diagnostics
• Align strategic planning to optimize Owner satisfaction
• Support new business development with hard evidence
Business Impact
Earn Owner and Guest Loyalty
• Measures operator-level impact on guest experience, distinct from brand
• Strengthens service quality across arrival, room, F&B, and amenities
• Supports new business development through documented performance
• Benchmarks your operation against top third-party hotel management firms
• Aligns strategic planning with owner satisfaction drivers
Key Dates
2026
Fielding: runs in tandem with the North America Hotel Guest Satisfaction Index Study2026
Final Results and Press Release: September 2, 2026 (*Subject to change; updated 03/18/2026)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Third-Party Hotel Management Guest Satisfaction Benchmark as a prerequisite.
Complete brand list will be available upon study publication
Profiled Brands
Hotel Management Companies
Aimbridge Hospitality
Atrium Hospitality
Baywood Hotels Inc
Columbia Sussex
Concord Hospitality
Crescent Hotels & Resorts
Crestline Hotels & Resorts
Davidson Hospitality Group
Driftwood Hospitality Management
GF Hotels & Resorts
HEI Hotels and Resorts
HHM Hotels
Highgate Hotels
Hotel Equities
Magna Hospitality Group
MCR Hotels
Pyramid Global Hospitality
Remington Hospitality
Schulte Hospitality Group
Stonebridge Companies
White Lodging
Designed for Leaders in Third-Party Hotel Operations
• Third-party management company executives
• Operations and guest experience leaders
• Owner relations and business development teams
• Revenue and asset management heads
• Quality assurance and service standards leads
• Competitive intelligence teams
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