Human Capital Management for High Performance: Video 3
Best Practices in Nesting
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses best practices in nesting.