North America Airport Satisfaction Study

Build Airport Experiences Passengers Actually Enjoy

The North America Airport Satisfaction Study measures passenger satisfaction with their airport experience across Mega, Large, Medium, and Canada segments. It provides actionable insights to help airport managers improve the passenger experience and airport operations.

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What It Measures

A Complete View of Airport Passenger Experience

Passenger experience is measured across six core factors:

• Airport accessibility
• Check-in and baggage check
• Security check
• Food, beverage and retail
• Terminal facilities
• Baggage claim
• Overall satisfaction drivers
• Strengths and weaknesses by airport

Includes:

• Mega, Large, Medium, and Canada segments
• Multi-wave data releases
• Prioritized action plan
• PowerSource benchmark reporting

How the North America Airport Satisfaction Study Works

• Surveys passengers at airports across North America
• Segments airports into Mega, Large, Medium, and Canada
• Measures six factors of airport experience
• 2026 fielding begins July 2025
• Delivers four data publishes plus final results
• Final results and press release September 16, 2026

Core Strengths

Prioritize What Drives Airport Passenger Satisfaction

• Quantify factors driving North American air traveler satisfaction
• Establish relative importance of each factor
• Benchmark Mega, Large, and Medium airport performance
• Identify strengths and weaknesses for each airport
• Develop a prioritized action plan for improvement

Business Impact

Shape the Passenger Experience Across North America

• Prioritizes investment across Mega, Large, Medium, and Canada segments
• Strengthens six-factor performance from accessibility to baggage claim
• Grows non-aeronautical revenue through concessions and terminal satisfaction
• Differentiates your airport against peers with customized benchmarks
• Supports award licensing for top-performing North American airports

Key Dates

2026

Fielding Begins: July 2025
First Data Publish: December 3, 2025
Second Data Publish: March 4, 2026
Third Data Publish: June 3, 2026
Final Results and Press Release: September 16, 2026

*Subject to change; updated on 03/18/2026

2027

Fielding Begins: July 2026
First Data Publish: December 2, 2026
Second Data Publish: March 3, 2027
Third Data Publish: June 2, 2027
Final Results and Press Release: September 15, 2027

*Subject to change; updated on 08/28/2026

Press Release & Award Information

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the North America Airport Satisfaction Study as a prerequisite.

Access JD Power Press Releases Learn More About Awards
Three identical JD Power awards made of clear glass with gold bases and text. Each award features the JD Power logo and the phrase 'The Voice of The Customer'.

Brands Targeted to be Profiled

Profiled Brands

2026 Mega

Boston Logan International Airport (BOS)
Charlotte Douglas International Airport (CLT)
Dallas/Fort Worth International Airport (DFW)
Denver International Airport (DEN)
Detroit Metropolitan Wayne County Airport (DTW)
Fort Lauderdale-Hollywood International Airport (FLL)
George Bush Intercontinental Airport (IAH)
Harry Reid International Airport (LAS)
Hartsfield-Jackson Atlanta International Airport (ATL)
John F. Kennedy International Airport (JFK)
LaGuardia Airport (LGA)
Los Angeles International Airport (LAX)
Miami International Airport (MIA)
Minneapolis-Saint Paul International Airport (MSP)
Newark Liberty International Airport (EWR)
O’Hare International Airport (ORD)
Orlando International Airport (MCO)
Phoenix Sky Harbor International Airport (PHX)
San Francisco International Airport (SFO)
Seattle-Tacoma International Airport (SEA)

Updated 09/02/2026

2026 Large

Austin-Bergstrom International Airport (AUS)
Baltimore-Washington International Thurgood Marshall Airport (BWI)
Chicago Midway International Airport (MDW)
Dallas Love Field (DAL)
Honolulu International Airport (HNL)
John Wayne Airport, Orange County (SNA)
Kansas City International Airport (MCI)
Louis Armstrong New Orleans International Airport (MSY)
Nashville International Airport (BNA)
Oakland International Airport (OAK)
Philadelphia International Airport (PHL)
Portland International Airport (PDX)
Raleigh-Durham International Airport (RDU)
Ronald Reagan Washington National Airport (DCA)
Sacramento International Airport (SMF)
Salt Lake City International Airport (SLC)
San Antonio International Airport (SAT)
San Diego International Airport (SAN)
San Jose International Airport (SJC)
Southwest Florida International Airport (RSW)
St. Louis Lambert International Airport (STL)
Tampa International Airport (TPA)
Washington Dulles International Airport (IAD)
William P. Hobby Airport (HOU)

Updated 09/02/2026

2026 Medium

Indianapolis International Airport (IND)
Cleveland Hopkins International Airport (CLE)
Pittsburgh International Airport (PIT)
John Glenn Columbus International Airport (CMH)
Cincinnati/Northern Kentucky International Airport (CVG)
Milwaukee Mitchell International Airport (MKE)
Kahului Airport (OGG)
Palm Beach International Airport (PBI)
Bradley International Airport (BDL)
Jacksonville International Airport (JAX)
Ted Stevens Anchorage International Airport (ANC)
Albuquerque International Sunport (ABQ)
Eppley Airfield (OMA)
Hollywood Burbank Airport (BUR)
Ontario International Airport (ONT)
Charleston International Airport (CHS)

Updated 09/02/2026

2026 Canada

Toronto Pearson International Airport (YYZ)
Vancouver International Airport (YVR)
Montréal-Pierre Elliott Trudeau International Airport (YUL)
Calgary International Airport (YYC)
Edmonton International Airport (YEG)

Updated 09/02/2026

2027 Mega

Boston Logan International Airport (BOS)
Charlotte Douglas International Airport (CLT)
Dallas/Fort Worth International Airport (DFW)
Denver International Airport (DEN)
Detroit Metropolitan Wayne County Airport (DTW)
Fort Lauderdale-Hollywood International Airport (FLL)
George Bush Intercontinental Airport (IAH)
Harry Reid International Airport (LAS)
Hartsfield-Jackson Atlanta International Airport (ATL)
John F. Kennedy International Airport (JFK)
LaGuardia Airport (LGA)
Los Angeles International Airport (LAX)
Miami International Airport (MIA)
Minneapolis-Saint Paul International Airport (MSP)
Newark Liberty International Airport (EWR)
O’Hare International Airport (ORD)
Orlando International Airport (MCO)
Philadelphia International Airport (PHL)
Phoenix Sky Harbor International Airport (PHX)
San Francisco International Airport (SFO)
Seattle-Tacoma International Airport (SEA)

Updated 09/02/2026

2027 Large

Austin-Bergstrom International Airport (AUS)
Baltimore-Washington International Thurgood Marshall Airport (BWI)
Chicago Midway International Airport (MDW)
Cleveland Hopkins International Airport (CLE)
Dallas Love Field (DAL)
Daniel K. Inouye International Airport (HNL)
Indianapolis International Airport (IND)
John Wayne Airport, Orange County (SNA)
Kansas City International Airport (MCI)
Louis Armstrong New Orleans International Airport (MSY)
Nashville International Airport (BNA)
Oakland San Francisco Bay Airport (OAK)
Portland International Airport (PDX)
Raleigh-Durham International Airport (RDU)
Ronald Reagan Washington National Airport (DCA)
Sacramento International Airport (SMF)
Salt Lake City International Airport (SLC)
San Antonio International Airport (SAT)
San Diego International Airport (SAN)
San Jose Mineta International Airport (SJC)
Southwest Florida International Airport (RSW)
St. Louis Lambert International Airport (STL)
Tampa International Airport (TPA)
Washington Dulles International Airport (IAD)
William P. Hobby Airport (HOU)

Updated 09/02/2026

2027 Medium

Albuquerque International Sunport (ABQ)
Bradley International Airport (BDL)
Buffalo Niagara International Airport (BUF)
Charleston International Airport (CHS)
Cincinnati/Northern Kentucky International Airport (CVG)
Eppley Airfield (OMA)
Hollywood Burbank Airport (BUR)
Jacksonville International Airport (JAX)
John Glenn Columbus International Airport (CMH)
Kahului Airport (OGG)
Memphis International Airport (MEM)
Milwaukee Mitchell International Airport (MKE)
Ontario International Airport (ONT)
Palm Beach International Airport (PBI)
Pittsburgh International Airport (PIT)
Ted Stevens Anchorage International Airport (ANC)

Updated 09/02/2026

2027 Canada

Calgary International Airport (YYC)
Edmonton International Airport (YEG)
Montréal-Pierre Elliott Trudeau International Airport (YUL)
Ottawa/Macdonald-Cartier International Airport (YOW)
Toronto Pearson International Airport (YYZ)
Vancouver International Airport (YVR)

Updated 09/02/2026

Designed for Airport Leaders

• Airport CEOs and general managers
• Customer experience and operations heads
• Concessions and retail strategy leaders
• Terminal facilities and planning teams
• Ground transportation managers
• Marketing and communications leaders

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