Overall Experience: This score is based on how health plan members rate their overall experience with their health plan.

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Information and Communication: This score is based on how health plan members rate the usefulness of information, ease of understanding provided materials, and timeliness of notifications in changes to plan benefits and services.

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Choice of Doctors, Hospitals and Pharmacies: This score is based on how health plan members rate the selection primary and specialty care doctors, number or hospitals in area, and convenience of pharmacies that accept your plan.

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Approval Processes: This score is based on how health plan members rate the ease of getting approval for seeing a specialist, hospital admissions, and receiving non-routine diagnostics.

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