Patients have more choice than ever when it comes to care.
As patient expectations for their service experience in hospitals rise, providers are challenged with continuously building and maintaining a strong service culture. For those providers that meet and exceed patient expectations, they have an opportunity to communicate their commitment to service excellence in a manner that differentiates them in a crowded market.
How can providers accomplish this?
To start, you need to listen to patients, both as a means to achieve higher service excellence and to distinguish your facility from competitors. You need evaluation through the lens of patients and emerging patient experience trends, analysis and insights from trusted third-party experts.
You need JD Power.
JD Power Hospital Patient Satisfaction Program
The JD Power Hospital Patient Satisfaction Program is a combined service improvement and recognition program that drives the highest levels of patient satisfaction and meaningfully differentiates hospital facilities based on actual patient accounts of their service experience.
How the Program Works
DISCOVER
Through our initial program qualification and eligibility review, discover where your hospital stands in delivering the patient experience against best-in-class hospital service organizations.
MEASURE
Measure patient satisfaction against industry top performers while identifying what is causing the gaps between your performance and your patients’ expectations. You’ll receive 12-month access to benchmarks, a working session to review gap analysis, and more.
IDENTIFY OPPORTUNITIES
A detailed data analysis and expert feedback will help your hospital identify areas of strength as well as key improvement opportunities. You’ll also receive access to JD Power healthcare industry webinars.
Deliverables
The Benchmarks
12-month access to benchmarks, one benchmarking patient satisfaction survey, professional services. Working session to review gap analysis and improvement roadmap prioritized by customer importance weightings
The Advice
Access to JD Power experts and the ability to submit questions for feedback/ guidance, access to JD Power healthcare industry webinars/ podcasts
The Recognition
Hospitals that successfully complete the certification requirements can leverage their certification for internal and external recognition of their performance
Celebrate Excellence
Hospitals that successfully complete the certification requirements can leverage certification for internal and external recognition of their performance. As a trusted symbol of the Voice of the Customer, JD Power certifications help hospitals increase patient consideration and ensure that the highest performing facilities stand out.
Let's Get Started
To learn more about the Hospital Patient Satisfaction Program, you may contact:
