Healthcare Solutions

Christopher Lis is the Managing Director of the Global Healthcare Intelligence Practice at JD Power where he advises Global 1000 and Fortune 500 companies on driving growth through strategic thinking, competitive intelligence, digital transformation and creating world-class customer experiences.

Prior to joining JD Power, Lis served as a Senior Advisor with Leavitt Partners, the Illinois Market GM for JenCare (a ChenMed and Humana Joint Venture), the President and COO of Lexington Health Network and as Corporate Chief Strategy Officer and member of the National Executive Team at Cancer Treatment Centers of America (now City of Hope).

Dr. Lis holds a bachelor’s degree in health planning and administration from the University of Illinois at Urbana-Champaign and an MPH and PhD from the Department of Epidemiology and Biostatistics at the University of Illinois at Chicago. His leadership works have been featured in two Harvard Business School Cases, a Harvard Business School Press Book, and a Bain & Company white paper, with medical and scientific manuscripts published in over 50 peer-reviewed journals, and additional peer-reviewed works in over 100 national and international medical and scientific conference proceedings. His thought leadership contributions have been featured in the New York Times, Barron’s, Financial Times - Health Payer Specialist, MobiHealthNews, and Fierce Healthcare, among many others.

Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at JD Power.

He is responsible for the growth of the business by leading growth initiatives, key capability development and new market entry. Other areas of responsibilities include strategic planning, new product development, sales enablement and strategic partnerships.

A key thought leader in the field of customer experience excellence,
Mr. Vermillion is the host of the JD Power Insurance Intelligence podcast and is a regular contributor to CX articles, webinars and white papers.

Mr. Vermillion brings to JD Power 25 years of experience in the strategy, corporate development and product management fields. Prior to joining the company in 2015, he held executive roles in product, strategy, business development and consulting with Market Risk Partners, NAVEX Global, Dun & Bradstreet, Autobex, Salient3 Communications, Stern Stewart & Company and Procter & Gamble.

Mr. Vermillion is President of Chicago Booth Alumni of Los Angeles, the former chair of P&G Alumni of New York City and is a member of the Los Angeles World Affairs Council, CFA Institute, the New York Society of Security Analysts, the Product Development and Management Association and the American Marketing Association.

Mr. Vermillion received a bachelor’s degree in mechanical engineering from the U.S. Naval Academy and an MBA in corporate finance from the University of Chicago.

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Chris Hodges is a Vice President leading JD Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with effectively executed customer and employee experience strategies. As an accomplished problem solver, project manager, and change enabler, Chris works with executive-level leaders across multiple channels and business units to align technology strategies and solutions with business goals.

Prior to joining JD Power, Chris spent 20 years in business and technology consulting at Accenture, West Monroe Partners and Infosys Consulting leading digital customer experience initiatives for an array of Global 1000 enterprises across many industries including Automotive, Financial Services & Insurance, Energy & Telecom, Software & High Tech, Healthcare, Private Equity, Retail & CPG, Life Sciences and Manufacturing. 

Chris earned a bachelor’s degree in Management Information Systems at Florida State University.

Amit Aggarwal is the Managing Director of JD Power’s Digital Solutions Group, which helps our clients benchmark and improve the digital products and experiences of their customers. Websites and mobile apps are our jam. We start with customer research, develop actionable insights/ recommendations, and deliver via consultative workshops with our clients.

We are research nerds, CX geeks, digital professionals, and advisors to C-Suite, senior management, digital teams/agencies, and research managers.

Amit is a recognized subject matter expert for digital user experience across a variety of industries, including automotive, financial services, utility, and telecommunications. He is well-versed in Internet trends, experienced working with digital teams, and a trusted client partner.

Amit has an MBA from UCLA and a BS in Computer Science and Symbolic Systems with a concentration in Human-Computer Interaction from Stanford University.

Dan Seldin is a Senior Director in the Research and Data Science Department at JD Power. In this role, he manages an international team of data scientists to oversee the research design and statistical analyses of all projects within the energy, diversified, financial services, healthcare, infrastructure, insurance, telecommunications, and travel business sectors.

Dr. Seldin’s duties include designing study methodology, sampling, and questionnaires; managing partner vendors; providing research support; analyzing data, both quantitative and qualitative; turning statistical analyses into client-friendly insights; and presenting study findings to clients for numerous syndicated and proprietary studies. He also assists with the enhancement of research best practices, new product development, and the implementation of corporate-wide quality verification processes to ensure the accuracy and integrity of the data.

Prior to joining JD Power in 2002, Dr. Seldin was a senior program evaluator for the Riverside Unified School District. In this position, he evaluated and assisted in the implementation of district-wide state and federally funded intervention programs aimed at increasing academic performance and school safety.

Dr. Seldin received a bachelor’s degree in psychology and sociology, magna cum laude; a master’s degree in psychology; and a Ph.D. in psychology from the University of California, Riverside.