Customer Service Advisory
Certified Customer Service Program
Certified Customer Service Program
Achieve prestigious recognition from the trusted and respected authority on customer satisfaction.
Join the elite ranks of Certified customer service leaders.
The JD Power Certified Customer Service Program transforms good service teams into industry leaders, providing the roadmap to creating a best-in-class organization. Our Certification is credible third-party validation that customers, employees, and leadership recognize and trust. It sets the standard for outstanding customer service – and is an elite recognition earned by fewer than one in five organizations.
By joining the program, you can:
- Access proven best practices to create a customer-obsessed culture your competition will envy
- Implement data-driven strategies to confidently innovate, meet the most demanding expectations, and accelerate growth
- Maximize efficiency, increase productivity, reduce costs, and transform your team’s efforts into profit drivers
- Discuss challenges and ideas within an exclusive community of service and support leaders
The JD Power Certified Customer Service Program transforms good service teams into industry leaders, providing the roadmap to creating a best-in-class organization. Our Certification is credible third-party validation that customers, employees, and leadership recognize and trust. It sets the standard for outstanding customer service – and is an elite recognition earned by fewer than one in five organizations.
By joining the program, you can:
- Access proven best practices to create a customer-obsessed culture your competition will envy
- Implement data-driven strategies to confidently innovate, meet the most demanding expectations, and accelerate growth
- Maximize efficiency, increase productivity, reduce costs, and transform your team’s efforts into profit drivers
- Discuss challenges and ideas within an exclusive community of service and support leaders
Flexible solutions designed around your unique business needs
The comprehensive Certified Customer Service Program is customizable and tailored to your specific focus areas, including:
Touchpoint or Channel
Customer Journey
Customer Type
Operations
The Path to Certification
Discover where you stand among customers and cross-industry leaders
Our data-driven, collaborative process is designed to transform your service organization. We work closely with clients to analyze performance, recognize gaps, prioritize improvements, and evaluate eligibility.
PHASE ONE:
ESTABLISH BASELINE
Leverage our Voice of Customer data, global benchmarks, and latest research to discover where you stand against best-in-class customer service organizations.
PHASE TWO:
IDENTIFY GAPS
Our proprietary and confidential “Gaps-to-Great” process reveals your competitive strengths, pinpoints critical gaps, and delivers a prioritized improvement roadmap.
PHASE THREE:
EVALUATE ELIGIBILITY
Customers service experts conduct rigorous performance evaluations and compliance assessments. Only organizations that meet or exceed program criteria are eligible for Certification.
Discover where you stand among customers and cross-industry leaders
Our data-driven, collaborative process is designed to transform your service organization. We work closely with clients to analyze performance, recognize gaps, prioritize improvements, and evaluate eligibility.
PHASE ONE:
ESTABLISH BASELINE
Leverage our Voice of Customer data, global benchmarks, and latest research to discover where you stand against best-in-class customer service organizations.
PHASE TWO:
IDENTIFY GAPS
Our proprietary and confidential “Gaps-to-Great” process reveals your competitive strengths, pinpoints critical gaps, and delivers a prioritized improvement roadmap.
PHASE THREE:
EVALUATE ELIGIBILITY
Customers service experts conduct rigorous performance evaluations and compliance assessments. Only organizations that meet or exceed program criteria are eligible for Certification.
Achievement that deserves to be celebrated.
Our rigorous evaluation process mean only top-performing organizations earn Certification, which makes your achievement incredibly valuable and sets you apart from the competition.
Go ahead, show it off. Leverage your Certification across every touchpoint – from sales presentations to marketing campaigns to employee communications. The trusted and respected JD Power Certification Medallion instantly signals to prospects, customers, and leadership that you've proven your service excellence against the highest cross-industry standards.
Our rigorous evaluation process mean only top-performing organizations earn Certification, which makes your achievement incredibly valuable and sets you apart from the competition.
Go ahead, show it off. Leverage your Certification across every touchpoint – from sales presentations to marketing campaigns to employee communications. The trusted and respected JD Power Certification Medallion instantly signals to prospects, customers, and leadership that you've proven your service excellence against the highest cross-industry standards.
Global Brands Trust JD Power Certification
When you achieve certification, you join an exclusive community of customer service leaders who understand your challenges firsthand. Connect with fellow professionals to exchange breakthrough strategies, tackle complexities, and share proven best practices.
Discover the distinguished brands who are currently certified through the Certified Customer Service Program or the Certified Technical Support Program.
How we helped Delta Faucet Company become customer service leaders.
During the path to Certification, JD Power's dedicated team of customer service experts helped Delta Faucet Company make significant YoY improvements, including a 13-point increase in customer satisfaction and 15% decrease in call volume.
During the path to Certification, JD Power's dedicated team of customer service experts helped Delta Faucet Company make significant YoY improvements, including a 13-point increase in customer satisfaction and 15% decrease in call volume.
Customer Service Insights
Let's Connect!
Complete and submit our contact form, and a JD Power representative will reach out to you with additional information.
To get the latest insights from the Customer Service Advisory team, join our list.
Complete and submit our contact form, and a JD Power representative will reach out to you with additional information.
To get the latest insights from the Customer Service Advisory team, join our list.