2008 Auto Claims Study

Overall Experience: This is score is based on how customers rate their overall insurance claims experience. Close First Notice of Loss - Call Center: This score is based on how customers rate the insurance company based on the claims process. Close Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim. Close Repair Process: Close Rental Car: Close Settlement: This score is based on how customers rate the fairness of the claim settlement issued by the insurer handling the claim. Close