The Top-Ranked Electric Utilities
Electric Utility Residential Customer Satisfaction Study Award Information
Press Release Date: December 17, 2025
"Customer satisfaction isn’t just a metric—it’s a strategic asset. When utilities proactively communicate, simplify billing, and invest in digital experiences, they build trust and resilience. Satisfied customers are more forgiving during outages, more supportive of rate increases, and more engaged in energy-saving programs. Satisfaction becomes the currency of credibility, anchoring a utility’s reputation and success in today’s regulated environment."
- Mark Spalinger, Director of Utility Intelligence at JD Power
JD Power Electric Utility Residential Customer Satisfaction Study
The JD Power Electric Utility Residential Customer Satisfaction Study measures residential customer satisfaction with large and midsize electric utility companies in four US regions: East, Midwest, South, and West. The study examines satisfaction across six factors: Power Quality and Reliability; Price; Billing and Payment; Communications; Corporate Citizenship; and Customer Care.
The JD Power Electric Utility Residential Customer Satisfaction Study measures residential customer satisfaction with large and midsize electric utility companies in four US regions: East, Midwest, South, and West. The study examines satisfaction across six factors: Power Quality and Reliability; Price; Billing and Payment; Communications; Corporate Citizenship; and Customer Care.
Announcing the Top-Ranked Electric Utilities for Customer Satisfaction
Stay tuned to find out which electric utilities rank highest for residential customer satisfaction. In the meantime, explore key insights from the JD Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Electric Utility Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.