News & Insights

Content Type
Topic
Industry
Segment
2026 U.S. Business Internet Satisfaction Study

Press Release

AI Adoption Accelerates, Driving Financial Advisor Loyalty, JD Power Finds

Artificial intelligence (AI) adoption is heavily influencing financial advisors’ perceptions of their firms, transforming how they serve clients and grow their practices, according to the JD Power 2026 U.S. Financial Advisor Satisfaction Study,SM released today. Over the past year, active use of AI tools jumped to 73% among employee advisors (up from 44% last year), while adoption among independents, though rising, still lags at 42% (up from 19% last year).
Couple walking through car showroom with salesperson

Press Release

JD Power-GlobalData Forecast June 2026

Total new-vehicle sales for June 2026, including retail and non-retail transactions, are projected to reach 1,363,800, a 3.6% increase year-over-year, according to a joint forecast from JD Power and GlobalData. Reporting the same numbers without adjusting for the number of selling days translates to an increase of 8.0% from 2025. The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 16.5 million units, up 0.8 million units from June 2025.

Event Webinar

Residual Value Outlook 2026: What’s Next for Europe’s Used Vehicle Markets?

For the last few years, used-car markets across Europe have been under pressure, and the second half of 2026 is shaping up to be just as unpredictable. However, in this webinar, you’ll get a clear, data-backed view of where residual values are heading, and why. What’s Driving Europe’s Residual Value Movements in the Second Half of the Year? Behind every shift in used-car pricing is a web of macroeconomic pressures, supply-demand imbalances, and powertrain-level dynamics that are constantly evolving. In 2026, that complexity has only deepened.  Meanwhile, the UK used-car market, one of Europe’s largest and most distinctive, is following its own trajectory.  In this session, our valuations experts walk through the latest residual value forecasts, the macro forces behind the numbers, and what it all means for vehicle value retention across the markets you operate in.  VIEW THE ON DEMAND WEBINAR Meet our experts Hear directly from our specialists with hands-on experience across European used-car markets, residual value modelling, and automotive pricing forecasts Who This Webinar Is For This session is designed for automotive industry professionals whose work is directly shaped by used-car values, vehicle depreciation, and market pricing dynamics: Finance, insurance, and risk analysts   Fleet, leasing, and residual value managers   OEMs  Pricing and product managers   Portfolio and remarketing managers   Industry executives and business analysts   Key Takeaways A clear view of the European used-car market conditions: Understand depreciation pressures, supply dynamics, and demand signals determining vehicle value retention across key European markets.  The latest residual value forecasts, straight from the source: Get the most up-to-date RV projections and used-car pricing outlook, explained by the experts.  A focused look at the UK used-car market: Dig into one of Europe’s largest and most unique automotive markets, its depreciation trends, pricing dynamics, and what they signal for the broader region.  The market will remain uncertain for some. Yet, by watching this webinar, you can gain a sharper understanding of the forces shaping residual values and used-car price movements in the second half of 2026, and what they mean for the decisions you’re making right now.  Webinar Recap: What you missed The full webinar recap is now available. Watch the recording below. https://www.youtube.com/watch?v=uTFCTM9QVnk
Couple walking through car showroom with salesperson

Press Release

Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds

SHANGHAI: 18 Jun, 2026 – As the automotive market in China nears saturation and price competition continues to increase, the purchase experience has replaced brand loyalty as the primary differentiator among consumers. According to the J.D. Power 2026 China Purchase Experience Index (PXI) Study, new energy vehicles (NEVs) lead internal combustion engine (ICE) vehicles by 13 points, with advantages in showroom experience, test drives and customer follow-up. Strengths for ICE vehicles include the in-store experience. The study, formerly the J.D. Power China Sales Satisfaction Index (SSI) Study, shifts the lens from sales satisfaction to focus on the customer purchase experience and emotional aspects of the process to provide the industry with a new tool to measure new-vehicle owners’ purchase experience between two and six months of ownership.
Closeup of an EV charging connector plugged into a car, greenery

Press Release

Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds

TROY, Mich.: 11 June 2026 — Awareness of fully automated, self-driving vehicles (AVs) continues to grow, but consumer confidence in the technology is not keeping pace, according to the JD Power 2026 U.S. Mobility Confidence Index (MCI) Study,SM released today. Consumer understanding of AVs improves in 2026, with 58% of consumers correctly identifying full automation, up from 43% in 2024. Despite this progress, fundamental concerns around safety, performance and trust continue to slow adoption—and in some cases, deepen hesitation.
Two men shaking hands in car dealership showroom

Press Release

APEAL Scores Continue to Rise; Performance and Technology Experience Become Core Growth Drivers, J.D. Power Finds

SHANGHAI: 11 Jun, 2026 – Owner’s focus on the emotional appeal and excitement of their new vehicle has risen appreciably from last year, with performance, entering and exiting the vehicle and infotainment system driving the higher satisfaction. The overall satisfaction score for internal combustion engine (ICE) vehicles this year is 762 points (on a 1,000-point scale) increasing by 11 points from 2025. according to the China 2026 Automotive Performance, Execution and Layout (APEAL) StudySM. The leading areas of higher satisfaction – vehicle performance, entering and exiting the vehicle and infotainment system—have increased year over year by 21 points, 17 points and 17 points respectively. Additionally, getting in and out of the vehicle and infotainment system also gain significant weight in the overall APEAL index, indicating that ICE vehicle owners are placing greater emphasis on intelligent interaction.

Displaying 48 of 3969 insights