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Press Release

New-Vehicle August Sales Rate on Track for 16.4 Million; Year-Ago Dynamics Skew Annual Comparisons

• August new-vehicle retail sales on track for 6.9% decrease year over year, though annual comparisons are skewed by EV tax credit pull-ahead in 2025

Press Release

Complex Systems and Passenger Screens Test Limits of Owners’ Technology Appetites

— Amid growing complaints about screen overload in today’s vehicles, owners are most satisfied with the technology they barely notice, according to the JD Power 2026 U.S. Tech Experience Index (TXI) Study.

Press Release

Luxury Auto Seating Goes Mass Market, Narrowing Satisfaction Gap

Vehicle seat quality in premium brands continues to lag that of mass market vehicles for the fifth consecutive year, according to the JD Power 2026 U.S. Seat Quality and Satisfaction Study

Press Release

Public EV Charging Improves as OEM-Backed Networks Gain Traction

Despite slower growth in the electric vehicle (EV) market, the public charging experience continues to improve.

Press Release

Auto Dealers Reward Lenders That Remove Friction, Not Just Offer Competitive Rates

For auto dealers, working with a lender isn’t just about getting a competitive rate; it’s also about how easy the lender makes the deal.

Insights

Premium Vehicle Buyers Defecting to Mainstream Brands

Premium owners are increasingly replacing their vehicles with mainstream midsize and compact SUVs, with the highest defection rates among younger and lower-income buyers

Press Release

JD Power-GlobalData Automotive Forecast July 2026

Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.

Press Release

Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount

With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.

Press Release

New-Vehicle Appeal Sees Biggest Improvement Since 2018

New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

Press Release

Price Transparency Pays Off for Vehicle Manufacturer Websites, JD Power Finds

As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.

Insights

New EV Sales Growth Forecast Globally in 2026

EV Volumes, part of JD Power, expects global new light vehicle sales to decline marginally year over year in 2026.

Insights

Will US new-vehicle retail turn a corner in May?

A seven-month run of negative new-vehicle retail results in the US is expected to be broken in May. The latest automotive forecast for JD Power reveals what can be anticipated from the market this month. Total new-vehicle sales, including retail and non-retail transactions, are projected to reach 1,490,900 units in May. This equates to a […]