Insights
As Improvement in Financial Health Stalls, Housing Affordability Concerns Rise
Concerns about gas prices are declining, while worries over housing costs are close to becoming the second-largest source of financial stress
News & Insights
Press Release
Financial Stress Deepens Divide among U.S. Credit Card Customers
Financial health among U.S. credit card customers is deteriorating, with the share of customers classified as financially unhealthy rising to 60% from 56% a year ago, according to the JD Power 2026 U.S. Credit Card Satisfaction Study, released today.
Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount
With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Insights
Average Household Utility Costs Flat in Q1 2026
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q1 2026 analysis.
Press Release
Appliance Satisfaction Levels Up Despite Price Hike, JD Power Finds
Despite a notable $54 increase in the average price paid for appliances to $910, customer satisfaction has increased, according to the JD Power 2026 U.S. Appliance Satisfaction Study.
Press Release
AI Adoption Accelerates, Driving Financial Advisor Loyalty, JD Power Finds
Artificial intelligence (AI) adoption is heavily influencing financial advisors’ perceptions of their firms, transforming how they serve clients and grow their practices, according to the JD Power 2026 U.S. Financial Advisor Satisfaction Study,SM released today. Over the past year, active use of AI tools jumped to 73% among employee advisors (up from 44% last year), while adoption among independents, though rising, still lags at 42% (up from 19% last year).
Insights
Job Security, Fraud Concerns Mount as Consumers Take Drastic Action to Combat Affordability Issues
June 2026 Banking and Payments Intelligence Report shows rising financial stress, with consumers cutting essentials, fearing job loss, and facing increasing fraud risks.