Automotive OEM – Network

Strengthen Dealer Performance and Execution

Ensure a consistent, high-quality retail experience across the dealer network. This suite helps improve inventory presentation, financing execution, training, and sales processes so dealers perform better and customers have a smoother path to purchase.

OEM Network Products

Align Retail Execution

Strengthen dealer execution and elevate network performance.

OEM

Canada Sales Satisfaction Index Study (SSI)

Evaluates the full vehicle purchase journey, identifying key sales touchpoints that influence customer satisfaction, advocacy, and future purchase intent across Canadian automotive buyers. Learn More OEM

U.S. Sales Satisfaction Index (SSI) Study

Evaluates the full vehicle purchase journey, identifying key moments that influence satisfaction, conversion (or rejection), and long-term loyalty across the buying experience. Learn More Dealer

Dealer of Excellence Program

Certification program recognizing dealerships that deliver outstanding sales experiences, based on JD Power benchmarks and best practices that drive customer satisfaction and loyalty. Learn More OEM

EV Expert Certification

Mobile learning and certification program that equips teams with EV knowledge through data-driven training, enabling confident customer guidance and improved sales and service performance. Learn More OEM

PIN+ Demographics

Combines transaction and demographic data to deliver a detailed view of automotive buyers, enabling teams to evaluate audiences, benchmark competitors, and activate targeted strategies. Learn More OEM

Configuration Analytics

Configuration optimization tool that combines vehicle content data with sales performance to identify high-impact builds, reduce complexity, and maximize profitability across product planning. Learn More OEM

Vantage

Cloud-based scenario planning tool that uses predictive analytics to model incentive strategies, helping OEMs forecast outcomes and optimize programs before market execution. Learn More OEM

PIN+

Unified automotive intelligence platform combining real-time transaction data, analytics, and decision tools to deliver visibility across sales, pricing, incentives, inventory, and loyalty. Learn More Dealer, Lending, OEM

Lender Desk

Unifies lender programs, rates, incentives, and EV rebates into a single API, powering accurate, compliant pricing and payments across digital retail and desking workflows. Learn More Dealer, OEM

Certified Inventory

Unifies dealer data feeds into normalized inventory records with pricing, media, and incentives, delivering clean, consistent inventory to any destination via API or file. Learn More

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Related Insights

Press Release

New-Vehicle Appeal Sees Biggest Improvement Since 2018

New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

Press Release

Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty

Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).

Insights

BEVs Bolster Europe’s Big Five New-Car Markets

All five of Europe’s biggest new-car markets ended the first half of 2026 with year-over-year improvements. Each market owed much to the performance of BEVs.

Press Release

Price Transparency Pays Off for Vehicle Manufacturer Websites, JD Power Finds

As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.

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