Overall Experience: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider.

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Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs

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Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage.

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Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider.

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Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site.

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