Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.
Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
For the first time since 2006, non-premium brands have fewer problems than premium brands
One simple equation for customer experience management, based on nearly 50 years of customer satisfaction research. Explore how each component impacts loyalty and retention.
The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.EXPLORE BENCHMARKS
Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.EXPLORE SOLUTIONS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE BENCHMARKS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE SOLUTIONS
Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.
Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.
Sales Satisfaction Declines Despite Heavy Price Discounting in Auto Retailers, J.D. Power Finds
Despite automakers and dealers offering larger discounts to vehicle buyers than in 2015, overall sales satisfaction in China has declined from last year, according to the J.D. Power 2016 China Sales Satisfaction Index (SSI) Study, released today.
J.D. Power Financial Advisor Study Finds Industry on Brink of Disruption
A confluence of generational, technological and consumer preference trends is driving a sea change in the traditional investment advisory business. According to the J.D. Power 2016 U.S. Financial Advisor Satisfaction StudySM released today, an increase in expected advisor retirements, the growing consumer preference for robo-advisor models and the more favorable fee structure of independent advisory shops are setting the stage for a major disruption in the market for financial advisory services.
Gold’s Gym Ranks Highest in Customer Satisfaction with Health and Fitness Centers
Gold’s Gym ranks highest in customer satisfaction among national health and fitness centers for the second year in a row, according to the J.D. Power 2016 Health and Fitness Center Satisfaction Report,SM released today.