U.S. Sustainability Index

Turn Sustainability Awareness Into Customer Advocacy

The U.S. Sustainability Index helps utilities overcome barriers to their clean energy goals by measuring customer awareness, engagement, and advocacy for sustainability initiatives – the drivers behind program success and ROI.

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What It Measures

A Complete View of Customer Sustainability Perception

Helps utilities address specific objectives:

• Customer Awareness
• Customer Engagement
• Customer Advocacy
• Goal Setting
• Plan Creation and Implementation

Includes:

• Public ranking of the 35 largest U.S. electric utilities (500,000+ customers)
• Profiles for 150+ electric brands
• Coverage of all brands in the U.S. Electric Utility Business and Residential Customer Satisfaction Studies
• Field cycle aligned with the satisfaction studies for comprehensive insights

How the U.S. Sustainability Index Works

• Surveys electric utility customers on awareness, engagement, and advocacy for sustainability initiatives
• Fields in tandem with the U.S. Electric Utility Business and Residential Customer Satisfaction Studies
• Publicly ranks the 35 largest U.S. electric utilities
• Profiles 150+ electric brands across three waves and final annual results
• Provides benchmarks that inform clean energy goal setting and execution

Core Strengths

Address Customer and Operational Barriers to Clean Energy Goals

• Customer awareness, engagement, and advocacy are key drivers of program success
• Quantifies where utilities stand on sustainability perception
• Helps utilities target activities that directly impact ROI
• Identifies what high-performing utilities do differently
• Supports long-term advocacy and strategic planning for clean energy goals

Business Impact

Strengthen ROI on Sustainability Investment

• Prioritizes sustainability messaging and investment around the drivers that move customers
• Builds customer advocacy for clean energy initiatives
• Aligns communications with the traits customers value most
• Supports rate case and regulatory outcomes through documented customer support
• Differentiates your utility against sustainability leaders

Key Dates

2026

Fielding: runs in tandem with the U.S. Electric Utility Residential Customer Satisfaction Study and U.S. Electric Utility Business Customer Satisfaction Study2026
Wave 1 Publish: October 2, 2025
Wave 2 Results: January 14, 2026
Wave 3 Results: April 7, 2026
Final Results: July 28, 2026
Press Release: July 29, 2026 (*Subject to change; updated 03/18/2026)

2027

Fielding: runs in tandem with the U.S. Electric Utility Residential Customer Satisfaction Study and U.S. Electric Utility Business Customer Satisfaction Study
Wave 1 Publish: October 1, 2026
Wave 2 Publish: January 13, 2027
Wave 3 Publish: April 6, 2027
Final Publish: July 27, 2027
Press Release: July 28, 2027
(Updated 08/25/2026)
*Key dates subject to change

Press Release & Award Information

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the U.S. Sustainability Index as a prerequisite.

East (2027)

Appalachian Power
Atlantic City Electric
BGE
Central Maine Power
Con Edison
Delmarva Power
Duquesne Light Company
Eversource
Jersey Central Power & Light
Met-Ed
Mon Power
National Grid
NYSEG
PECO
Penelec
Pepco
Potomac Edison
PPL Electric Utilities
PSE&G
PSEG Long Island
Rhode Island Energy
West Penn Power

Midwest (2027)

AEP Ohio
AES Indiana
AES Ohio
Alliant Energy
Ameren Illinois
Ameren Missouri
ComEd
Consumers Energy
DTE Energy
Duke Energy
Evergy
Indiana Michigan Power
Kentucky Utilities
LG&E
MidAmerican Energy
NIPSCO
Ohio Edison
The Illuminating Company
We Energies
WPS
Xcel Energy

South (2027)

Alabama Power
Austin Energy
CPS Energy
Dominion Energy
Duke Energy Carolinas
Duke Energy Florida
Duke Energy Progress
Entergy Arkansas
Entergy Louisiana
Entergy Mississippi
Entergy Texas
Florida Power & Light
Georgia Power
JEA
OG&E
Public Service Co. of Oklahoma
SWEPCO
Tampa Electric
Xcel Energy

West (2027)

APS
El Paso Electric
Idaho Power
L. A. Dept. of Water & Power
NorthWestern Energy
NV Energy
Pacific Power
PG&E
PGE
PNM
Puget Sound Energy
Rocky Mountain Power
San Diego Gas & Electric
Seattle City Light
SMUD
Southern California Edison
SRP
Xcel Energy

East (2026)

Midwest (2026)

AEP Ohio
AES Indiana
AES Ohio
Alliant Energy
Ameren Illinois
Ameren Missouri
ComEd
Consumers Energy
DTE Energy
Duke Energy
Evergy
Indiana Michigan Power
Kentucky Utilities
LG&E
MidAmerican Energy
NIPSCO
Ohio Edison
Region Average
The Illuminating Company
We Energies
WPS
Xcel Energy

South (2026)

West (2026)

APS
El Paso Electric
Idaho Power
L. A. Dept. of Water & Power
NorthWestern Energy
NV Energy
Pacific Power
PG&E
PGE
PNM
Puget Sound Energy
Region Average
Rocky Mountain Power
San Diego Gas & Electric
Seattle City Light
SMUD
Southern California Edison
SRP
Xcel Energy

(Updated 12/05/2025)

Designed for Utility Sustainability Leaders

• Chief Sustainability Officers and sustainability program leads
• Clean energy and decarbonization strategy teams
• Communications and public affairs leaders
• Regulatory affairs and rate case teams
• Customer experience and engagement leaders
• Strategic planning and customer insights teams

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Turn Sustainability Awareness Into Customer Advocacy

A Complete View of Customer Sustainability Perception