Article/Insight Executive Insight Report: 2019 California Public Safety Power Shutoffs and the impact on Customer Satisfaction 15 January 2020 Download This executive insight report describes the 2019 Public Safety Power Shutoffs (PSPS) in California, what customers experienced, how this impacted customer satisfaction, and the lessons learned for the electric utility industry. Andrew Heath, Ph.D. Managing Director, Utilities Intelligence 2019 Utility Industry Outlook Article/Insight Read More Assessing Consumer Engagement in the Water Utility Sector Article/Insight Read More Covid-19: J.D. Power Auto Industry Impact Report Article/Insight Webcast Read More Subscribe To Our Insights Stay up to date with the latest industry trends, consumer insights and product information. Sign up for our mailing list(s) to receive these communications sent straight to your inbox.