Press Release

J.D. Power Presents President’s Award to Home Instead Senior Care

COSTA MESA, Calif.: 7 Feb. 2018 — J.D. Power presented its prestigious President’s Award to Home Instead Senior Care in recognition of its commitment to caring for older adults and exceeding customer expectations. Home Instead Senior Care is a network of more than 1,100 franchises that provide in-home, non-medical care for seniors, with offices in 12 countries.

The J.D. Power President’s Award is a discretionary award that recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 50-year history of J.D. Power, only 13 companies have previously received the award.

Finbarr O’Neill, President of J.D. Power, presented the award to Home Instead Senior Care President and Chief Executive Officer, Jeff Huber, during a ceremony at the J.D. Power corporate headquarters in Costa Mesa, Calif.  

“Home Instead Senior Care has established a customer-centric culture within their organization that merits this special recognition. Home Instead provides cutting-edge thought leadership across aging-related industries and provides clients and families with the most relevant resources for senior care and aging,” said O’Neill. “Since Lori and Paul Hogan founded the company in 1994, they have embraced clients with dignity, appreciation and service excellence. We at J.D. Power are honored to present our highest accolade to Home Instead Senior Care.” 

O’Neill noted that Home Instead’s achievement in terms of customer service excellence reflects a culture committed to the highest level of care for seniors.

“It is a true honor to accept this prestigious award as a testament to the Home Instead Senior Care mission, which is to enhance the lives of aging adults and their families,” Huber said. “Through the outstanding care provided by our franchisees and their teams, the collaboration of our leadership team with global aging organizations, the resources we provide through and, and the contributions of the Home Instead Senior Care Foundation, we are changing the face of aging in the United States and around the world.”

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

Home Instead Senior Care was founded in 1994 in Omaha, Nebraska, by Lori and Paul Hogan, the Home Instead Senior Care network provides personalized care, support and education to help enhance the lives of aging adults and their families. Today this network is the world's leading provider of in-home care services for seniors, with more than 1,100 independently owned and operated franchises that annually provide more than 70 million hours of care throughout the United States and 11 other countries. Local Home Instead Senior Care offices employ approximately 65,000 CAREGivers worldwide who provide basic support services that enable seniors to live safely and comfortably in their own homes for as long as possible. The Home Instead Senior Care network partners with each client and his or her family members to help meet that individual’s needs. Services span the care continuum from providing companionship and personal care to specialized Alzheimer’s care and hospice support. Also available are family caregiver education and support resources.

Media Relations Contacts
Geno Effler; Costa Mesa, Calif.; 714-621-6224; [email protected]
Dan Wieberg; Omaha, Neb.; 402-498-4466; [email protected]

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