DISH Receives J.D. Power National TV Satisfaction Award for Fifth Consecutive Year
FuboTV Receives First-Ever Award for Highest Satisfaction Score in New Live TV Streaming Segment
TROY, Mich.: 29 Sept. 2022 — DISH ranks highest in three segments of the J.D. Power 2022 U.S. Television Service Provider Satisfaction Study,SM released today, while Verizon Fios, Midco and FuboTV each rank highest in one segment. The study finds that live television streamers say they pay less for their live television, as the self-reported average cost for cable and satellite television is $110 per month and the average cost for streaming is $68 per month. Overall satisfaction is 699 (on a 1,000-point scale) for cable and satellite and 774 for streaming. Among both groups, the biggest driver for choosing a television provider is a lower price.
“Delivering video to myriad devices both in-home and mobile is actually pretty difficult and yet the service providers in cable, satellite and streaming all make it look easy, creating ever higher customer expectations,” said Ian Greenblatt, managing director at J.D. Power. “Highest quality content is quite costly to produce or acquire for all providers. Operating the needed networks and equipment for cable and satellite TV from start to finish versus streamers who can use those networks for middle and last-mile delivery for hundreds of thousands of concurrent streams, are vastly different at a product level regarding cost. Live TV streamers (and their customers) are therefore the beneficiaries of the imbalance and can be seen as providing more value for the subscription dollars spent.”
DISH ranks highest in the cable/satellite TV–national segment for a fifth consecutive year, with a score of 720. Xfinity (706) ranks second and DIRECTV (699) ranks third.
Verizon Fios ranks highest in the cable/satellite TV–east region with a score of 749. DISH (713) ranks second and Xfinity (699) ranks third.
Midco ranks highest in the cable/satellite TV–north central region with a score of 721. Xfinity ranks second with a score of 701 and DISH ranks third with a score of 699.
DISH ranks highest in the cable/satellite TV–south region with a score of 736. Xfinity ranks second (719) and DIRECTV ranks third (710).
DISH ranks highest in the cable/satellite TV– west region with a score of 716, followed by Xfinity (705).
FuboTV ranks highest in the live TV streaming segment with a score of 789. Sling TV (786) ranks second and YouTube TV (779) ranks third.
The J.D. Power U.S. Television Service Provider Satisfaction StudySM is designed to provide a detailed assessment of customer perceptions of service with their current television provider. The study measures Overall Satisfaction with television service providers based on seven factors: performance and reliability; cost of service; programming; communications and promotions; billing and payment; features and functionality; and customer care. To be included in the national cable/satellite TV ranking, brands must be ranked in all four geographic regions. The study is based on responses from 23,387 customers and was fielded from November 2021 through August 2022.
For more information about the U.S. Television Service Provider Satisfaction Study, visit https://www.jdpower.com/business/tmt/us-residential-television-customer-satisfaction-study.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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