Most Owners Still in Love with Their Three-Year-Old Vehicles, J.D. Power Finds
Vehicle Dependability Significantly Improves for Most Automakers
COSTA MESA, Calif.: 14 Feb. 2018 — On a day when people traditionally demonstrate their love for another person, consumers’ affection for their three-year-old vehicles is equally apparent in the J.D. Power 2018 U.S. Vehicle Dependability StudySM (VDS), released today. Overall vehicle dependability improves 9% from 2017, the first time the industry score has improved since 2013.
The study, now in its 29th year, measures the number of problems experienced per 100 vehicles (PP100) during the past 12 months by original owners of 2015 model-year vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories. The overall industry average improves by 14 PP100 to 142 PP100 from 156 PP100 in 2017.
“For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, Vice President, Global Automotive at J.D. Power. “A 9% improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever. For people looking for a new or used model, now is a good time to find that special vehicle.”
Following are some of the study’s key findings:
- In-vehicle technology continues to be most problematic: Audio/Communications/ Entertainment/Navigation (ACEN) remains a troublesome category for vehicle owners, receiving the highest frequency of complaints. The two most common problems relate to built-in voice recognition (9.3 PP100) and built-in Bluetooth connectivity (7.7 PP100).
- Mass Market brands continue to close the gap with Luxury brands: The Mass Market average (143 PP100) is now just 7 PP100 behind the Luxury average (136 PP100). This is a result of many high-volume vehicles rewarding their owners with excellent long-term dependability.
J.D. Power finds that vehicle residual values can be significantly affected by better long-term quality.
“Strong dependability scores not only improve demand for used vehicles, but also are a contributor to higher residual values,” said Jonathan Banks, Vice President of Vehicle Analysis and Analytics at J.D. Power. “Improving dependability ultimately supports new vehicle sales and provides a better perception of the brand.”
Lexus ranks highest in overall vehicle dependability among all brands, with a score of 99 PP100. This is the seventh consecutive year Lexus has led the VDS rankings. Porsche ranks second with 100 PP100.
Buick ranks highest in overall vehicle dependability among Mass Market brands with a score of 116 PP100.
Fiat is the most improved brand, with owners indicating 106 fewer PP100 than in 2017. Infiniti has the largest improvement in rank, moving from 29th to 4th. Other brands with strong improvements include Nissan (37 fewer PP100 than in 2017) and Ford (31 fewer PP100 than in 2017). Kia’s fifth-place ranking is the brand’s best-ever VDS performance. Dodge and Nissan also post their best-ever rankings.
Toyota Motor Corporation models receive six of the 19 segment awards, the most for an individual corporation in the study. These awardees are Lexus CT, Lexus ES, Lexus GS, Lexus RX, Toyota Prius and Toyota Tacoma.
General Motors models receive five segment awards for the Buick LaCrosse, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse and Chevrolet Silverado.
Audi Q3 is the only model in the 2018 study to receive an award in its introduction year. Other models receiving segment awards are the Dodge Challenger, Ford Super Duty, Ford Expedition, Honda Odyssey, Hyundai Tucson, Kia Rio and Mercedes-Benz GLK-Class.
The 2018 U.S. Vehicle Dependability Study is based on responses from 36,896 original owners of 2015 model-year vehicles after three years of ownership. The study was fielded in October-December 2017.
For more information about the 2018 U.S. Vehicle Dependability Study, visit http://www.jdpower.com/business/resource/us-vehicle-dependability-study.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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