The top-ranking home improvement retailers in the United States
U.S. Home Improvement Retailer Satisfaction Study Award Information
Press Release Date: May 13, 2026
Home Improvement Retailer Insights
Unlock crucial intelligence for marketers.
Unlock crucial intelligence for marketers.
The JD Power U.S. Home Improvement Retailer Satisfaction Study
The study measures customer satisfaction with home improvement retailers by examining eight key drivers (in alphabetical order):
- Additional services
- Digital tools
- Level of trust
- People
- Product/Supplies
- Return policy/process
- Store/Facility
- Value given price paid
The study is based on responses from customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months.
The study measures customer satisfaction with home improvement retailers by examining eight key drivers (in alphabetical order):
- Additional services
- Digital tools
- Level of trust
- People
- Product/Supplies
- Return policy/process
- Store/Facility
- Value given price paid
The study is based on responses from customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months.
Discover the Top-Ranking Home Improvement Retailers for Customer Satisfaction
Stay tuned for the 2025 results on May 14th. Explore key insights from the JD Power 2024 U.S. Home Improvement Retailer Satisfaction Study
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Home Improvement Retailer Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.