The Top-Rated Auto Insurance Providers in the United States
U.S. Auto Insurance Study Award Information
Press Release Date: June 10, 2025
"As we exit the hard market in auto insurance, insurers are turning their focus to retaining their best customers in the face of pent-up demand to switch insurers. Leading insurers can insulate their book of business and inspire loyalty by reinforcing their commitment to the satisfaction of their policyholders"
- Stephen Crewdson, Senior Director, of Insurance Business Intelligence at JD Power
The JD Power U.S. Auto Insurance Study
The study measures overall customer experience with their automotive insurer across seven dimensions (in alphabetical order):
- Digital Channels
- Ease of Doing Business
- People
- Price for Coverage
- Problem Resolution
- Product/Coverage Offerings
- Trust
The study measures overall customer experience with their automotive insurer across seven dimensions (in alphabetical order):
- Digital Channels
- Ease of Doing Business
- People
- Price for Coverage
- Problem Resolution
- Product/Coverage Offerings
- Trust
Discover the Top-Ranking Auto Insurance Providers for Customer Satisfaction
The results are in! Find out which auto insurers ranked highest in their respective regions.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Auto Insurance Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.