Delighted customers are the most likely to recommend their mattress and recommendations are a top source of information for shoppers.*
Brand Reputation
Across generations, brand reputation is among the most common reasons for mattress selection.*
Sources of Advertising
TV and online ads are the two top sources where shoppers find their next mattress.*
*JD Power 2024 U.S. Mattress Satisfaction Study
The JD Power U.S. Mattress Satisfaction Study
The study measures customer satisfaction with mattresses purchased in-store (retail) and online based on seven factors (in order of importance): comfort; price; support; durability; warranty; variety of features; and customer service.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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