Appliance Reliability & Service Study Award Information
Press Release Date: September 25, 2025
"JD Power research has shown that consumers who buy appliances based on sale price are much less likely to buy again from the brand. Trust in appliance brands is critical to building long-term relationships with buyers. Brands that efficiently communicate the quality of their products and a reputation for customer satisfaction are more likely to build lasting customer loyalty."
- Michael Taylor, Sr. Managing Director of Travel, Hospitality, Retail, and Customer Service
JD Power Appliance Reliability & Service Study
The JD Power Appliance Reliability & Service Study provides a holistic view of the appliance ownership experience, from the path to purchase through the post-warranty/service period.
The JD Power Appliance Reliability & Service Study provides a holistic view of the appliance ownership experience, from the path to purchase through the post-warranty/service period.
Announcing the Top-Ranked Appliance Retailers
The results are in! Find out which appliance retailers rank highest with customers in the JD Power 2025 U.S. Appliance Reliability and Service Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.