Insights
Premium Vehicle Buyers Defecting to Mainstream Brands
Premium owners are increasingly replacing their vehicles with mainstream midsize and compact SUVs, with the highest defection rates among younger and lower-income buyers
News & Insights
Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Press Release
2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust
Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)
Insights
Monthly Market Update: BEVs Break Away from European Used-Car Market Trend
Residual values continued to normalize across major European used-car markets during July.
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Care & Convenience: The New Rx for Pharmacy Satisfaction
The landscape of pharmacy customer satisfaction is undergoing a notable transformation, according to the JD Power 2026 U.S. Pharmacy Study,SM indicating divergent trends between mail-order and brick-and-mortar pharmacies.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
JD Power-GlobalData Automotive Forecast July 2026
Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.
Insights
Residual Values in Europe to Remain Under Pressure in 2026
Europe’s used-car market remains under pressure. A weakened economic outlook in the region, higher inflation rates and geopolitical uncertainty have dented business and consumer confidence.
Press Release
Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount
With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.
Press Release
New-Vehicle Appeal Sees Biggest Improvement Since 2018
New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Press Release
Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty
Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).
Insights
Average Household Utility Costs Flat in Q1 2026
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q1 2026 analysis.
Insights
BEVs Bolster Europe’s Big Five New-Car Markets
All five of Europe’s biggest new-car markets ended the first half of 2026 with year-over-year improvements. Each market owed much to the performance of BEVs.
Press Release
Wireless Network Quality Returns to Record High, JD Power Finds
According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.
Press Release
Price Transparency Pays Off for Vehicle Manufacturer Websites, JD Power Finds
As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.
Press Release
Appliance Satisfaction Levels Up Despite Price Hike, JD Power Finds
Despite a notable $54 increase in the average price paid for appliances to $910, customer satisfaction has increased, according to the JD Power 2026 U.S. Appliance Satisfaction Study.
Press Release
Great Guest Rooms, Improved Hotel Upkeep Drive Surge in Hotel Guest Satisfaction, JD Power Finds
Hotel guest satisfaction in North America continues to climb, with year-over-year improvements across every hotel segment in the JD Power 2026 North America Hotel Guest Satisfaction Index Study.
Insights
New EV Sales Growth Forecast Globally in 2026
EV Volumes, part of JD Power, expects global new light vehicle sales to decline marginally year over year in 2026.
Press Release
Cost Satisfaction Up but Rising Demand Puts Enterprise Internet Reliability at Risk, JD Power Finds
Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.
Press Release
AI Adoption Accelerates, Driving Financial Advisor Loyalty, JD Power Finds
Artificial intelligence (AI) adoption is heavily influencing financial advisors’ perceptions of their firms, transforming how they serve clients and grow their practices, according to the JD Power 2026 U.S. Financial Advisor Satisfaction Study,SM released today. Over the past year, active use of AI tools jumped to 73% among employee advisors (up from 44% last year), while adoption among independents, though rising, still lags at 42% (up from 19% last year).