Insights
As Improvement in Financial Health Stalls, Housing Affordability Concerns Rise
Concerns about gas prices are declining, while worries over housing costs are close to becoming the second-largest source of financial stress
News & Insights
Press Release
New-Vehicle August Sales Rate on Track for 16.4 Million; Year-Ago Dynamics Skew Annual Comparisons
• August new-vehicle retail sales on track for 6.9% decrease year over year, though annual comparisons are skewed by EV tax credit pull-ahead in 2025
Insights
Hybrids Face Slower New Sales Growth in Europe
New hybrid sales increased by 12.3% year over year during the first half of 2026 across Western and Central Europe.
Press Release
Complex Systems and Passenger Screens Test Limits of Owners’ Technology Appetites
— Amid growing complaints about screen overload in today’s vehicles, owners are most satisfied with the technology they barely notice, according to the JD Power 2026 U.S. Tech Experience Index (TXI) Study.
Press Release
Vehicle Dependability in China Shows Modest Improvement; Design-Related Problems Drive Overall Quality Trends
Vehicle dependability of internal combustion engine (ICE) vehicles in China has increased slightly in 2026.
Press Release
Complimentary Food and Beverage, Staff Interactions Drive Guest Satisfaction with Airport Lounges
With the price of a bottle of water in a U.S. airport now routinely topping $5, and airports more crowded than ever, air travelers have increasingly made the airport lounge the destination before the destination.
Press Release
Small Business Customer Satisfaction with Insurers Surges as Rates Stabilize and Digital Support Improves
Overall satisfaction with small commercial insurers rises, driven by improvements in digital capabilities and price
Press Release
Medicare Advantage Plan Members Seek Stronger Patient Advocacy, Care Coordination
Against a backdrop of rising financial pressures, narrower access to provider networks and prescription drug and outpatient care cost increases, Medicare Advantage plan members are looking for trusted partners to guide them through their healthcare journeys.
Insights
Mixed Results in Europe’s Largest Used-Car Markets
Europe’s big five used-car markets continued to see mixed results two quarters into 2026.
Press Release
Luxury Auto Seating Goes Mass Market, Narrowing Satisfaction Gap
Vehicle seat quality in premium brands continues to lag that of mass market vehicles for the fifth consecutive year, according to the JD Power 2026 U.S. Seat Quality and Satisfaction Study
Press Release
Financial Stress Deepens Divide among U.S. Credit Card Customers
Financial health among U.S. credit card customers is deteriorating, with the share of customers classified as financially unhealthy rising to 60% from 56% a year ago, according to the JD Power 2026 U.S. Credit Card Satisfaction Study, released today.
Press Release
Public EV Charging Improves as OEM-Backed Networks Gain Traction
Despite slower growth in the electric vehicle (EV) market, the public charging experience continues to improve.
Press Release
Auto Dealers Reward Lenders That Remove Friction, Not Just Offer Competitive Rates
For auto dealers, working with a lender isn’t just about getting a competitive rate; it’s also about how easy the lender makes the deal.
Insights
What Impact Will Rules of Origin and Made in Europe Have?
Legislation plays a big role in the automotive industry. But does it benefit, or create challenges, between historic trading partners?
Insights
Premium Vehicle Buyers Defecting to Mainstream Brands
Premium owners are increasingly replacing their vehicles with mainstream midsize and compact SUVs, with the highest defection rates among younger and lower-income buyers
Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Press Release
2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust
Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)
Insights
Monthly Market Update: BEVs Break Away from European Used-Car Market Trend
Residual values continued to normalize across major European used-car markets during July.
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Care & Convenience: The New Rx for Pharmacy Satisfaction
The landscape of pharmacy customer satisfaction is undergoing a notable transformation, according to the JD Power 2026 U.S. Pharmacy Study,SM indicating divergent trends between mail-order and brick-and-mortar pharmacies.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
JD Power-GlobalData Automotive Forecast July 2026
Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.