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Press Release

Hotel Management Companies Drive Guest Satisfaction Growth

Hotel management companies are successfully enhancing the guest experience at their branded hotels, according to the JD Power 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark, released today.

2 September 2026

Close up of person typing on laptop at home, with a pill pack in the foreground.

Press Release

Pharmacies Get a Digital Check-Up: Engagement is Key

The inaugural JD Power U.S. Pharmacy Digital Experience Study highlights the critical role of digital platforms in shaping pharmacy customer loyalty and satisfaction.

1 September 2026

Press Release

AI Begins to Wield Significant Influence on Consumers’ Auto and Home Insurance Decisions

Nearly one-third (29%) of auto and home insurance customers are using artificial intelligence (AI) tools to research products and coverage, service their accounts, understand coverage before submitting a claim or shop for a quote or new policy, according to a new JD Power study.

Insights

As Improvement in Financial Health Stalls, Housing Affordability Concerns Rise

Concerns about gas prices are declining, while worries over housing costs are close to becoming the second-largest source of financial stress

Press Release

New-Vehicle August Sales Rate on Track for 16.4 Million; Year-Ago Dynamics Skew Annual Comparisons

August new-vehicle retail sales on track for 6.9% decrease year over year, though annual comparisons are skewed by EV tax credit pull-ahead in 2025

Insights

Hybrids Face Slower New Sales Growth in Europe

New hybrid sales increased by 12.3% year over year during the first half of 2026 across Western and Central Europe.

Press Release

Complex Systems and Passenger Screens Test Limits of Owners’ Technology Appetites

— Amid growing complaints about screen overload in today’s vehicles, owners are most satisfied with the technology they barely notice, according to the JD Power 2026 U.S. Tech Experience Index (TXI) Study.

Press Release

Vehicle Dependability in China Shows Modest Improvement; Design-Related Problems Drive Overall Quality Trends

Vehicle dependability of internal combustion engine (ICE) vehicles in China has increased slightly in 2026.

Press Release

Complimentary Food and Beverage, Staff Interactions Drive Guest Satisfaction with Airport Lounges

With the price of a bottle of water in a U.S. airport now routinely topping $5, and airports more crowded than ever, air travelers have increasingly made the airport lounge the destination before the destination.

Press Release

Small Business Customer Satisfaction with Insurers Surges as Rates Stabilize and Digital Support Improves

Overall satisfaction with small commercial insurers rises, driven by improvements in digital capabilities and price

Press Release

Medicare Advantage Plan Members Seek Stronger Patient Advocacy, Care Coordination

Against a backdrop of rising financial pressures, narrower access to provider networks and prescription drug and outpatient care cost increases, Medicare Advantage plan members are looking for trusted partners to guide them through their healthcare journeys.

Press Release

Luxury Auto Seating Goes Mass Market, Narrowing Satisfaction Gap

Vehicle seat quality in premium brands continues to lag that of mass market vehicles for the fifth consecutive year, according to the JD Power 2026 U.S. Seat Quality and Satisfaction Study