Press Release
Pharmacies Get a Digital Check-Up: Engagement is Key
The inaugural JD Power U.S. Pharmacy Digital Experience Study highlights the critical role of digital platforms in shaping pharmacy customer loyalty and satisfaction.
News & Insights
Press Release
Medicare Advantage Plan Members Seek Stronger Patient Advocacy, Care Coordination
Against a backdrop of rising financial pressures, narrower access to provider networks and prescription drug and outpatient care cost increases, Medicare Advantage plan members are looking for trusted partners to guide them through their healthcare journeys.
Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Care & Convenience: The New Rx for Pharmacy Satisfaction
The landscape of pharmacy customer satisfaction is undergoing a notable transformation, according to the JD Power 2026 U.S. Pharmacy Study,SM indicating divergent trends between mail-order and brick-and-mortar pharmacies.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Insights
Average Household Utility Costs Flat in Q1 2026
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q1 2026 analysis.
Press Release
Wireless Network Quality Returns to Record High, JD Power Finds
According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.
Press Release
Appliance Satisfaction Levels Up Despite Price Hike, JD Power Finds
Despite a notable $54 increase in the average price paid for appliances to $910, customer satisfaction has increased, according to the JD Power 2026 U.S. Appliance Satisfaction Study.
Press Release
Cost Satisfaction Up but Rising Demand Puts Enterprise Internet Reliability at Risk, JD Power Finds
Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.
Insights
Average Household Utility Costs Rise 7% in 2025
U.S. households paid an average of $412 per month for electric, gas, and water utilities in 2025—up 7% from last year. JD Power’s latest quarterly analysis reveals how rising electric and gas bills are reshaping household budgets and increasing the share of wallet devoted to essential services.