Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
News & Insights
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount
With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Insights
Average Household Utility Costs Flat in Q1 2026
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q1 2026 analysis.
Press Release
AI Adoption Accelerates, Driving Financial Advisor Loyalty, JD Power Finds
Artificial intelligence (AI) adoption is heavily influencing financial advisors’ perceptions of their firms, transforming how they serve clients and grow their practices, according to the JD Power 2026 U.S. Financial Advisor Satisfaction Study,SM released today. Over the past year, active use of AI tools jumped to 73% among employee advisors (up from 44% last year), while adoption among independents, though rising, still lags at 42% (up from 19% last year).
Insights
Job Security, Fraud Concerns Mount as Consumers Take Drastic Action to Combat Affordability Issues
June 2026 Banking and Payments Intelligence Report shows rising financial stress, with consumers cutting essentials, fearing job loss, and facing increasing fraud risks.
Press Release
Financially Stressed Canadians Expect Banks to Provide Guidance but Turn to AI for Advice, JD Power Finds
RBC Ranks Highest in Banking Advice and Financial Health Support; CIBC Ranks Highest in Credit Card Financial Health Support
Press Release
Airlines Deliver Strong Passenger Experience, Despite Industry Challenges, JD Power Finds
TROY, Mich.: 6 May 2026 — During the course of a year that saw heavy flight delays and cancellations, crowded airports and rising ticket prices and baggage fees, airlines in North America still managed to deliver stand-out passenger experiences. According to the JD Power 2026 North America Airline Satisfaction Study,SM released today, overall satisfaction rises 8 points (on a 1,000-point scale) year over year, with improvement occurring across all segments. However, as airfares have begun to skyrocket in 2026, airlines may soon find it difficult to offset high costs with great service.
Insights
Financial Health of U.S. Consumers Improves, But Spending Changes Hint at More Struggles to Come
As holiday bills continue to be paid off and tax refunds get set to hit consumers’ bank accounts, the number of consumers in the U.S. classified as financially unhealthy[1] is 68%, as measured by JD Power. That marks an improvement from 72% last month, but it hardly spells widespread relief.
Insights
Average Household Utility Costs Rise 7% in 2025
U.S. households paid an average of $412 per month for electric, gas, and water utilities in 2025—up 7% from last year. JD Power’s latest quarterly analysis reveals how rising electric and gas bills are reshaping household budgets and increasing the share of wallet devoted to essential services.