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Press Release

Luxury Auto Seating Goes Mass Market, Narrowing Satisfaction Gap

Vehicle seat quality in premium brands continues to lag that of mass market vehicles for the fifth consecutive year, according to the JD Power 2026 U.S. Seat Quality and Satisfaction Study

Press Release

Public EV Charging Improves as OEM-Backed Networks Gain Traction

Despite slower growth in the electric vehicle (EV) market, the public charging experience continues to improve.

Press Release

2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust

Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)

Press Release

JD Power-GlobalData Automotive Forecast July 2026

Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.

Press Release

New-Vehicle Appeal Sees Biggest Improvement Since 2018

New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

Press Release

Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty

Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).

Press Release

Price Transparency Pays Off for Vehicle Manufacturer Websites, JD Power Finds

As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.