Press Release
Public EV Charging Improves as OEM-Backed Networks Gain Traction
Despite slower growth in the electric vehicle (EV) market, the public charging experience continues to improve.
News & Insights
Press Release
2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust
Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)
Press Release
JD Power-GlobalData Automotive Forecast July 2026
Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.
Press Release
New-Vehicle Appeal Sees Biggest Improvement Since 2018
New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
Press Release
Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty
Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).
Press Release
Price Transparency Pays Off for Vehicle Manufacturer Websites, JD Power Finds
As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.