Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
News & Insights
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Press Release
Wireless Network Quality Returns to Record High, JD Power Finds
According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.
Press Release
Cost Satisfaction Up but Rising Demand Puts Enterprise Internet Reliability at Risk, JD Power Finds
Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.