Technology, Media and Telecom
Deliver seamless experiences in a rapdily shifting market
JD Power helps wireless, internet, and TV providers navigate disruption and seize opportunities by focusing on what matters most to customers.
Digital Experience Insight
Measure performance across apps, platforms, and support channels.
Service and Support Benchmarking
Understand how your service experience compares across competitors.
Customer Retention Drivers
Identify what drives satisfaction, loyalty, and reduced churn.
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Browse ProductsRelated Insights
Press Release
Wireless Network Quality Returns to Record High, JD Power Finds
According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.
Press Release
Cost Satisfaction Up but Rising Demand Puts Enterprise Internet Reliability at Risk, JD Power Finds
Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.
News
Fixed Wireless Consistently Outperforms Fiberoptic and Cable Internet in Customer Satisfaction
Mobile carriers are flooding the airwaves with catchy commercials boasting about their ability to provide affordable, high-speed home internet. The advertising push aims to build awareness for Fixed Wireless Access (FWA).