The JD Power Technology, Media & Telecom Intelligence Podcast is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Join JD Power industry experts like Andrew Heath, Carl Lepper, and many others for insightful conversations that highlight:
Winning strategies and proven best practices
Latest customer experience data and analytics
Practical takeaways for wireless, internet, and TV providers
Expert analysis of emerging trends and technologies
Stay ahead with the latest news, consumer insights, and expert perspectives. From breakthrough developments in telecom technology to the evolving streaming landscape, we help TMT industry professionals maintain their competitive edge.
Hosts & Guests
Andrew Heath, Ph.D.
Vice President, Utility & TMT Intelligence
Andrew's Bio
Andrew Heath, Ph.D.
Vice President, Utility & TMT Intelligence
Andrew Heath is Vice President, Utility and Technology, Media & Telecom (TMT) Intelligence at JD Power.
Dr. Heath has more than 30 years of experience working within the services and utility sectors in both the United States and the UK. He leads the JD Power Sustainability Leadership Program. Prior to joining JD Power in 2011, he was the director of customer satisfaction services at E Source. Prior to that, he was CIO at Powergen, now E.ON, where he developed the company’s UK e-business strategy.
Dr. Heath received a bachelor’s degree in management science from the University of Lancaster and a Ph.D. in management science from Imperial College, London.
Carl Lepper
Senior Director, Utility & TMT Intelligence
Carl's Bio
Carl Lepper
Senior Director, Utility & TMT Intelligence
Carl Lepper is the Senior Director of JD Power Utility & TMT Intelligence.
His responsibilities include managing and supporting clients through custom analysis, executive presentations, and consulting.
Mr. Lepper also provides oversight of national syndicated studies, including questionnaire design and development, fielding, data analysis, and delivery. In addition to providing support to managing directors, account executives, research operations, and project management with all aspects of each study.
Jennifer Corwin
Director, Consumer Insights
Jennifer's Bio
Jennifer Corwin
Director, Consumer Insights
Jennifer Corwin is the Director of Consumer Insights for Travel & Hospitality Intelligence and Strategic Initiatives at JD Power. She is responsible for thought leadership and providing actionable insights and analyses in the company’s Voice of the Customer research across the travel and hospitality sectors. Her work spans multiple industry verticals within Travel & Hospitality Intelligence (hotels, airlines, rental cars, airports, cruise lines, loyalty programs, and destinations).
Ms. Corwin joined JD Power in 2011 in a research operations role supporting multiple industries, she later transitioned to a role within the travel & hospitality practice where she supported and guided syndicated and proprietary clients in achieving their goals and objectives through research.
Ms. Corwin earned a bachelor’s degree in biomedical sciences and women’s studies from Western Michigan University.
