Technology, Media and Telecom
Deliver seamless experiences in a rapdily shifting market
JD Power helps wireless, internet, and TV providers navigate disruption and seize opportunities by focusing on what matters most to customers.
Digital Experience Insight
Measure performance across apps, platforms, and support channels.
Service and Support Benchmarking
Understand how your service experience compares across competitors.
Customer Retention Drivers
Identify what drives satisfaction, loyalty, and reduced churn.
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Browse ProductsRelated Insights
News
Fixed Wireless Consistently Outperforms Fiberoptic and Cable Internet in Customer Satisfaction
Mobile carriers are flooding the airwaves with catchy commercials boasting about their ability to provide affordable, high-speed home internet. The advertising push aims to build awareness for Fixed Wireless Access (FWA).
News
Loyalty among Live TV Streamers Much Stronger than Cable and Satellite Customers
No cord? No problem. At least, no loyalty problems. Even though it may be easier to switch streaming service than it is to change cable or satellite providers, customers in the United States are far more loyal to streamers than traditional television providers.
News
As U.S. Households Now Subscribe to More Streaming Services than Ever, Customer Satisfaction Starts to Decline
Streaming services may be heading into tougher times. Not only is the competition fierce and cost of acquiring and producing content high; subscribers may be nearing their limit with how many subscriptions they carry and what they spend.