JD Power Utility Scorecard: Voice of the Utility + Voice of the Customer

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The JD Power Utility Scorecard brings together two core offerings: Voice of the UtilitySM (VoU) and Voice of the Customer (VoC).

The Voice of the Utility offers insights on key operational factors within a utility: safety, reliability, asset health, environmental, corporate giving people and financial. It provides utilities with a comprehensive factual view of their operations and the ability to benchmark against peer utilities.

JD Power’s Utility Residential and Business Customer Satisfaction Studies capture the Voice of the Customer by measuring six factors: Power Quality and Reliability, Price, Billing and Payment, Communications, Corporate Citizenship and Customer Service.

This powerful combination gives utilities one cohesive view of Voice of the Customer data with utility operational data via Voice of the Utility to help utilities executives take control of some of their most pressing issues, including:

  • Performance Incentive Plans
  • Rate Case Execution
  • Safety, Reliability and Communications


* Download the infographic to learn more (PDF).
 

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