After delivering an impressive performance on customer satisfaction through 2020, wireless operators this year will be challenged to keep the trend going. Consumers are marching into 2021 with high expectations based on the above-and-beyond efforts of service providers through the economic and logistical challenges posed by a pandemic year—illustrated most dramatically by the industry’s embrace of the Keep Americans Connected pledge.
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JD Power finds only 4% of Consumers Willing to Switch Networks for 5G
