Quality, Streamlined Process Opens Doors for Kitchen Cabinet Satisfaction, J.D. Power Finds
IKEA’s SEKTION Cabinets Ranks Highest in Customer Satisfaction
COSTA MESA, Calif.: 8 Aug. 2018 — Manufacturers that can maximize brand value by fulfilling customers’ needs through products and front-to-end experience will see a boost in customer satisfaction, according to the J.D. Power 2018 Kitchen Cabinets Satisfaction Study.SM Overall satisfaction among kitchen cabinet customers increases to 839 (on a 1,000-point scale) from 817 in 2017.
“Having the ability to be a one-stop shop in the cabinet industry truly has its advantages,” said Christina Cooley Director, Home Improvement and Technology Practice at J.D. Power. “By creating a seamless process for the customer from ordering through installation, manufacturers can ensure the customer is both delighted with the process and the cabinets, creating an outstanding experience overall.”
The 2018 Kitchen Cabinet Satisfaction Study is based on responses from 2,325 customers who purchased kitchen cabinets within the previous 12 months. The study was fielded in March-April 2018. The study measures customer satisfaction with kitchen cabinets by examining five factors (in alphabetical order): design features; operational performance; ordering and delivery; price; and warranty.
SEKTION (IKEA) ranks highest in overall customer satisfaction (872), performing highest in all five factors. Thomasville ranks second (849), and American Woodmark ranks third (846).
For more information about the J.D. Power Kitchen Cabinets Satisfaction Study, visit http://www.jdpower.com/business/resource/us-kitchen-cabinet-satisfaction-study.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
About J.D. Power and Advertising/Promotional Rules www.jdpower.com/business/about-us/press-release-info