2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 April 2013 — Jayman Modus Calgary has been recognized as a JD Power Builder of Excellence for providing outstanding service and high customer satisfaction to buyers of new, multi-family homes, according to the JD Power and Associates 2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study.^SM

The study measures satisfaction among new homebuyers throughout the new-home purchase and early ownership experiences with builders in Alberta, and is conducted in association with the Professional Home Builders Institute of Alberta.

To achieve this distinction, a home builder must perform within the top 20 per cent of customer satisfaction scores, which are based on benchmarks established in JD Power and Associates' customer satisfaction research. Customer satisfaction is measured across seven factors: builder's service/warranty staff; builder's sales process/staff; home readiness; building/shared features; workmanship/materials; price/value; and physical design elements.

Compared with the Alberta regional average, Jayman Modus Calgary performs particularly well in builder's sales process/staff; home readiness; service/warranty staff; workmanship/materials; and building/shared features.

"We find that the high-performing builders in this segment that typically perform well in the satisfaction factors not only reap the benefits of satisfied customers, but they may also potentially generate sales leads through referrals and, thus, increase their bottom line," said Dale Haines, senior director of the real estate and construction practice at

JD Power and Associates.

"Congratulations to the 2013 Builder of Excellence. The Professional Home Builders Institute of Alberta is proud to offer customer satisfaction surveying to all Alberta new-home builders," said Angela Tripathy, chief corporate officer at The Professional Home Builders Institute. "Receiving this award proves that the builder has embraced the core values of service excellence and made them an integral part of their customer care experience."

About JD Power and Associates

Headquartered in Westlake Village, Calif., JD Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. JD Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

The McGraw-Hill Companies, to be renamed McGraw Hill Financial (subject to shareholder approval), is a powerhouse in credit ratings, benchmarks and analytics for the global capital and commodity markets. Leading brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, JD Power and Associates, McGraw-Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mcgraw-hill.com.

Media Relations Contacts:

Gal Wilder; Cohn & Wolfe; Toronto, Canada; (647) 259-3261; [email protected]
Beth Daniher; Cohn & Wolfe; Toronto, Canada; (647) 259-3279; [email protected]
John Tews; JD Power and Associates; Troy, Mich.; (248) 680-6218; [email protected]

Follow us on Twitter: @JDPower

No advertising or other promotional use can be made of the information in this release without the express prior written consent of JD Power and Associates. www.jdpower.com/corporate

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Jayman Modus Calgary Achieves Builder of Excellence Distinction in the Alberta Multi-Family Home Market

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