Mobile App Platform Certification – Banking
Mobile App Platform Certification – Banking
Today’s consumers rely on 3 to 4 apps to manage their financial lives. If your app doesn’t meet their expectations, you risk losing primary status— and, ultimately, their business.
Why it matters? Mobile app satisfaction is a powerful driver of overall customer satisfaction, retention, and switching behavior. A subpar experience can quickly send users looking for better options.
The JD Power Mobile App Platform Certification – Banking is backed by deep data, best practices, and cross-industry expertise. Digital banking providers rely on these exclusive insights and benchmarking to optimize app performance and deliver a distinctive, market-leading mobile experience.
Benefits and Deliverables
Benchmarks
12-month access to syndicated benchmarks, best practices, professional services (best practices evaluation)
Trends
Market level research & insights based on trend studies
Advice
Access to JD Power experts to guide performance improvement opportunities
Network
Quarterly roundtables (if applicable) where customers and industry experts share and discuss topics of interest including technology capabilities, service delivery strategies, human capital management, and more…
Certification
Organizations that successfully complete both evaluation components can leverage their Certification both internally and externally
How It Works
PHASE 1: Preparation
Standards review and Certification preparation
Standards review and Certification preparation
PHASE 2: Research
Surveys customers against JD Power proprietary cross-industry benchmarks
Surveys customers against JD Power proprietary cross-industry benchmarks
PHASE 3: Evaluation
Customers services expert(s) assess compliance against key operational performance criteria
Customers services expert(s) assess compliance against key operational performance criteria
PHASE 4: Celebrate Achievement
Brands that meet program criteria have the opportunity to leverage their Certification publicly in marketing and sales communications through the JD Power licensing program (subject to specific guidelines).
Brands that meet program criteria have the opportunity to leverage their Certification publicly in marketing and sales communications through the JD Power licensing program (subject to specific guidelines).
How are top banks using our certification to stand out?
"With mobile banking an essential technology for financial institutions, the user experience is more important than ever. This certification provides financial institutions with confidence that Alkami meets a standard of excellence in mobile user experience set by market leaders across multiple categories, as objectively measured by JD Power."
ALEX SHOOTMAN
CEO, Alkami
"With mobile banking an essential technology for financial institutions, the user experience is more important than ever. This certification provides financial institutions with confidence that Alkami meets a standard of excellence in mobile user experience set by market leaders across multiple categories, as objectively measured by JD Power."
ALEX SHOOTMAN
CEO, Alkami
Certifications Awarded
Let's Connect
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.