U.S. National Banking Satisfaction Study Award Information
Press Release Date: December 11, 2025
"Reinforcing a commitment to customer satisfaction underscores a national bank’s value propositions of empowering customers to manage their finances while providing exceptional customer service, efficient technology, and a broad suite of banking services.”
- Paul McAdam, Senior Director of Banking and Payments Intelligence at JD Power
JD Power U.S. National Banking Satisfaction Study
The study analyzes the retail banking customer experience with national banks in the United States. A national bank is defined as a U.S. bank holding company with domestic deposits exceeding $300 billion. The study reveals what banking institutions can do to minimize problems and strengthen relationships with consumers.
The study analyzes the retail banking customer experience with national banks in the United States. A national bank is defined as a U.S. bank holding company with domestic deposits exceeding $300 billion. The study reveals what banking institutions can do to minimize problems and strengthen relationships with consumers.
Announcing the Top-Ranked National Bank
The results are in! Discover which National Bank ranks highest in the United States and explore key insights from the JD Power 2025 U.S. National Banking Satisfaction Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Banking Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.