Insights from Brent Gruber, executive director of the EV practice at JD Power
Charging Locations
“Home charging is the most satisfying aspect of owning an EV, which is why all parties in the EV ecosystem need to take the necessary steps to ensure that residential charging is available for current and potential EV owners alike.”
Build Confidence & Consideration
“Level 2 home chargers can be a significant expense, so owners of such chargers need to determine if it’s the right investment for them… the upside for those who have done so is higher satisfaction. Many incentives and programs are available to help offset the cost of charger installations, upgrades and management of ongoing charging costs.”
Ownership Experience
"Home charging is an important aspect of owning an EV and is key to optimizing the ownership experience.”
The JD Power U.S. Electric Vehicle Experience (EVX) Home Charging Study
The data, driven by PlugShare, captures consumer attitudes, behaviors, and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits, and their overall satisfaction.
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Featured Insights
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JD Power Performance Reports - Additional Brand Licensing Opportunities
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