Press Release
Auto Dealers Reward Lenders That Remove Friction, Not Just Offer Competitive Rates
For auto dealers, working with a lender isn’t just about getting a competitive rate; it’s also about how easy the lender makes the deal.
News & Insights
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Insights
Average Household Utility Costs Flat in Q1 2026
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q1 2026 analysis.
Insights
Average Household Utility Costs Rise 7% in 2025
U.S. households paid an average of $412 per month for electric, gas, and water utilities in 2025—up 7% from last year. JD Power’s latest quarterly analysis reveals how rising electric and gas bills are reshaping household budgets and increasing the share of wallet devoted to essential services.
Insights
Affordability, AI and Outages Top Issues Keeping U.S. Utility Leaders Up at Night in New Year: JD Power Utilities Outlook 2026
This Utilities Intelligence Report dives into key data points gathered from JD Power studies and proprietary market data to offer a data-driven perspective on the biggest issues confronting utilities as we head into 2026.
Insights
Disasters Become a Fact of Life for Many U.S. Electric Utility Customers
In response to the increased frequency and severity of extreme weather events, JD Power expanded its U.S. Electric Utility Residential Customer Satisfaction Study methodology to better understand the impact of weather-related power outages and service disruptions on customers. This Utilities Intelligence Report dives into key data points gathered from JD Power studies to chart the scope of power disruptions throughout the first half of 2025 and identify strategies utilities can use to help mitigate the negative effects of extreme weather on their customers. Data collected in this report is from 2025 and includes weather events from 2024 and 2025.
Insights
Average Household Utility Costs Rise 41% in Last Five Years
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price data is tracked in four waves over the course of the year, which are roughly in line with calendar quarters. The following are key highlights from the Q2 2025 analysis.
Insights
Financial Services Publish Calendar
Stay on top of the latest JD Power Financial Services study releases with our official calendar. As the trusted source for voice of the customer data, this schedule keeps you informed on when key satisfaction results and press announcements go live.
Insights
Utilities Outlook 2025
JD Power has been tracking customer sentiment with all aspects of utility service and delivery for the past two decades, evaluating everything from customer satisfaction with the price, reliability and service of local utilities to opinions on sustainability and clean-air initiatives. Based on those accumulated insights, below are JD Power predictions for the biggest trends to watch in the year ahead.
Insights
How Can Utilities Fend Off Frustration with Sky-High Energy Rates?
It’s been impossible to escape the headlines about stratospheric electricity bills. According to JD Power data, the average residential electric bill increased to $182 per month in 2024, a record high. It’s the latest in a steady incline that has seen prices surge 27% since 2021. Accordingly, the level of customer satisfaction for utility customers has fallen precipitously during that same period.
Insights
With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready?
Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate their AI investments, as they see its potential to redefine customer service and many other business functions. That includes the lending industry, in which AI-powered customer service has already started to establish a foothold and is poised to grow. Are customers ready for the future of AI-driven customer service?