Press Release
October Total New-Vehicle Sales Pace Matches Year-Ago Levels as Consumer Spending Rises 3.2%
October new-vehicle total sales on track for a seasonally adjusted selling rate of 15.6M, the same as October 2025
News & Insights
Press Release
Canadian SMBs Embrace Digital Banking, but Customers Want Better Personal Service
Canada’s five big banks are delivering stronger digital banking experiences for small businesses, helping lift overall satisfaction four points year-over-year to 656
Insights
Is Europe’s Electric LCV Market at Tipping Point?
BEVs are forecast to represent over a third of new light-commercial vehicle sales from 2030 in Western and Central Europe.
Press Release
Business Wireless Satisfaction Climbs as Providers Improve Value
The business wireless industry continues to build momentum, with overall satisfaction improving across every business segment, according to the JD Power 2026 U.S. Business Wireless Satisfaction Study, SM released today.
Press Release
High Overall Bank Satisfaction Masks Younger Canadians' Shift to Fintechs
Canadians are giving their banks slightly higher marks this year, with overall customer satisfaction rising 3 points (on a 1,000-point scale), largely driven by improvements among the Big 5 banks.
Insights
The 2026 JD Power European Residual Value Awards
The 2026 JD Power European Residual Value Awards recognize eight models from six brands.
Press Release
JD Power: Gas Utilities Gain Ground on Business Customer Trust and Transparency
Overall satisfaction among gas utility business customers rises 10 points (on a 1,000-point scale) to 655 in 2026
Press Release
Mortgage Servicer Digital Channels Become Key to Customer Retention
Mortgage servicers looking to keep customers engaged have a straightforward place to start: make managing their mortgage online easier.
Press Release
Chinese Brands Make Auto Service Satisfaction Gains in Mexico, but Repair Challenges Persist
Meanwhile, the satisfaction gap between premium and mass market brands is narrowing.
Insights
Have Petrol and Diesel Powertrains Declined in Europe?
The powertrain dynamic in Europe’s new-car market is evolving at a rapid pace. Where does this leave ICE?
Press Release
Internet Provider Satisfaction Now Goes Beyond Network Quality
Wireless Internet continues to outperform wired internet in customer satisfaction
Press Release
Life Insurance Providers Struggle to Build Trust, Engage with Younger Customers
Life insurance is evolving from a product often viewed as a one-time purchase into a more relationship-driven experience as younger generations bring new expectations for engagement, communication and personalization.