Being involved in a crash is one of the most stressful times as a vehicle owner, even if everyone walks away from the accident without injury. In the immediate aftermath of a wreck, drivers must gather insurance information from other parties, speak with police, arrange a vehicle tow or other transportation, and figure out how to fix the damage. Toyota and its Lexus luxury division are hoping to help owners of newer vehicles ease those hassles with a new service called Collision Assistance, which the automakers say will help guide vehicle owners through the process with less stress and hassle. Toyota and Lexus owners now have access to Collision Assistance through the Owners App, available for iPhone and Android smartphones.
Users start with pre-populated vehicle information through the app, such as the make, model, and VIN. From there, the app guides them through taking photos of vehicle damage and making notes of where repairs are needed. If the user’s insurance company participates in the service, the app can send relevant information to their agent. The service also offers users the ability to search for a repair facility and updates progress as the claim and repair move through to completion.
Collision Assistance is an extension of the existing Toyota and Lexus Safety Connect systems. The features are available to owners of 2018 model-year vehicles and newer ones who have an active subscription or have an active trial of the service with their car. Features include:
The Collision Assistance feature is driven by CCC Intelligent Solutions, a SaaS platform for P&C insurance companies. The CCC platform provides guided accident documentation, claims and management, and post-collision services, while Toyota transmits accident information and vehicle telematics to CCC to initiate the process.
Toyota/Lexus is the source of information for this article. It was accurate on August 11, 2021, but it may have changed since that date.
Adding European flair to the otherwise vanilla midsize three-row family SUV market, the redesigned 2027 Volkswagen Atlas debuts with a sharper exterior, an upgraded cabin, more power, and new ...See More
Read the Full Article
Though the styling stays largely the same, a massive boost in electric range for the plug-in hybrid (PHEV), plus a refined design, helps the 2028 Volvo XC60 stay current and desirable.
Read the Full Article
With the 2027 Lexus TZ, Toyota Motor’s luxury division introduces its first three-row all-electric SUV, featuring a lounge-inspired interior, an enhanced all-wheel drive (AWD) system, and up to 300 ...See More
Read the Full Article
With the all-new 2027 Kia EV3 small crossover SUV, the Korean automaker continues to expand its all-electric lineup while keeping prices accessible.
Read the Full Article