Customer Experience and Cultural Engagement

High performing companies combine Voice of Employee AND Voice of Customer insights to drive culture change and address potential challenges to achieving customer experience excellence. But how do they do it?

During this webcast, Jeff Conklin, VP and Practice Leader for Utilities, TMT, Travel & Hospitality at J.D. Power, and Richard Godfrey, Vice-Chairman & Partner at 3 Gaps-Ampelis, cover how great organizations:

  • Drive greater employee and stakeholder engagement
  • Seamlessly navigate mergers, reorganizations and other disruptive events
  • Leverage a company’s culture to facilitate the entry into new markets and onboarding of new employees