COSTA MESA, Calif.: 12 Sept. 2018 — Gas utility companies should be doing more to increase their communications recall with their efforts in the communities they serve as well as highlighting their extending product offerings, according to the J.D. Power 2018 Gas Utility Residential Satisfaction Study,SM released today.
“As customer satisfaction continues to increase from 2017, gas utility companies that highlight their involvement in their local communities are likely to see an increase in customer satisfaction,” said Carl Lepper, Director of the Utility Practice at J.D. Power. “It’s beneficial, too, when information about products and services is regularly communicated.”
The 2018 Gas Utility Residential Customer Satisfaction Study ranks large and midsize utility companies in four geographic regions: East, Midwest, South and West. Companies in the midsize utility segment serve between 125,000 and 399,000 residential customers, and companies in the large utility segment serve 400,000 or more residential customers.
The following utilities rank highest in customer satisfaction in their respective regions:
- East Large: New Jersey Natural Gas
- East Midsize: Elizabethtown Gas
- Midwest Large: MidAmerican Energy
- Midwest Midsize: Michigan Gas Utilities
- South Large: CenterPoint Energy
- South Midsize: TECO Peoples Gas
- West Large: NW Natural
- West Midsize: Cascade Natural Gas
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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