When a car needs to be serviced–whether it needs a routine oil change or major work, like a new transmission–the car owner needs to decide if it would be better to go to a car dealership or to trust a local mechanic. This article breaks down the pros and cons of each choice, outlining the different factors to consider before dropping off a car for service.
The Dealership
Dealerships have all the tools, factory parts, and experts to diagnose what’s ailing that engine quickly and efficiently. And because the service technicians at a dealership are trained to work on that particular brand of car, they should know the ins and outs of all the different models made by the manufacturer.
Pros of Taking a Car to the Dealership:
- Factory-Trained Technicians
These technicians are trained specifically for the brand and model in question. When dealing with something fancy or brand-new, this crew should have the knowledge on how to pinpoint problems and fix them. - Warranty Coverage
Still under warranty? If so, the dealership will fix most major issues without a hefty charge. Minor wear and tear are usually not covered by warranties, but big repairs should fall under warranty protection. - Specialized Tools and Parts
Dealerships have access to everything that was designed to go in or on the car from day one. No hunting down obscure parts or waiting for weeks while they ship from a warehouse - Loaner Vehicle
Some dealerships have a fleet of loaner vehicles that can be used for free for the duration of the repair. This could save money on a rental vehicle and should be factored into the overall repair costs when making a decision.
Cons of Going to the Dealership:
- Higher Prices
Labor costs and parts will always cost more than going to a local repair shop. - Long Wait Times
The dealership is a popular choice, which often means long lines and longer wait times. The complimentary shuttle service might get a person home, but it could be a few days before the car is back in its driveway. - Aggressive Upselling
Be prepared for a sales pitch for additional parts or services to be added to the list of necessary line items. Don’t be surprised if there’s pressure to get upgrades or add-ons that were never part of the original service plan. - Not Covered by Insurance
If the work needing to be done is from an accident, insurance may not cover work done by a dealership, and instead only cover the costs done at one of the insurance company's preferred providers.
A Local Mechanic
The local mechanic may not be as shiny as a dealership, but they’re often a more affordable and personal option for keeping that engine humming.
Pros of Going to a Mechanic:
- Affordability
Local mechanics are typically able to offer the same exact repairs as a dealership but at a much lower cost. Privately-owned shops don’t have the same mark-up percentage on parts and labor as the dealership. - Personalized Service
Regular visits to a trusted mechanic often lead to a great relationship. They remember not just the car’s quirks but also details about the driver’s life. This kind of service comes with a level of comfort not often found at dealerships. - Aftermarket Parts
Mechanics can get creative when it comes to parts, often using aftermarket alternatives that perform just as well as their factory counterparts, but for a much more reasonable price. It’s like getting the generic brand at the grocery store; it’s basically the same thing, only cheaper.
Cons of Going to a Mechanic:
- The Gamble
Unfortunately, not every mechanic is trustworthy. Without proper research, there’s a risk of ending up with someone who charges for repairs that weren’t needed in the first place. It can feel like a game of roulette, hoping the mechanic is one of the good ones. Read online reviews or ask others for a recommendation. - Limited Resources
Local mechanics don’t always have access to the latest tools or equipment. This might mean longer wait times if specific parts need to be ordered. - Warranty Void
For cars still under warranty, taking them to a local mechanic can potentially void that precious coverage. It’s a risky move that could cost more in the long run if the manufacturer refuses to honor the warranty after a non-dealership services it.
Which Option Is Best?
Whether a car owner should take a car to the dealership or a local mechanic depends on the car and the situation. If the warranty is still in play, the dealership is likely the safest option. On the other hand, for those in need of a more affordable option and don’t mind aftermarket parts, a local mechanic is a fantastic alternative.
