2017 U.S. Initial Quality Study:New Car Quality at an All-Time High
Customer satisfaction with the quality of new vehicles is at its highest level ever, according to the J.D. Power 2017 U.S. Initial Quality StudySM (IQS). In this year’s study, quality improves across seven of the eight categories measured, with 27 of the 33 brands in the study improving their quality compared with 2016. Overall customer satisfaction with new vehicles is up 8% from last year’s study.
Initial quality is reported as the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality.